- Report: #380474
Complaint Review: Walmart - Lake Zurich Illinois
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Walmart
820 S Rand Rd Lake Zurich, 60047 Illinois, U.S.A.
Phone:
847-438-2200
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Walmart defective DVD with no receipt Lake Zurich Illinois
i had bought a blue ray dvd (the happening) at a walmart in wisconsin on my way back to illinois. a couple days after i got home my family and i were going to watch the new movie. i put it in and all the dvd did was go into loading mode. kept loading and loading. i pulled it out to make sure that my player didnt go bad (pioneer blue ray DVD) and put in another and it worked fine. my player was determined to be fine.
so tonight 10/11/2008 i went to my local walmart and said this dvd didnt work and i would like to exchange it. the woman behind the returns counter had to have the csm come over. when the csm came over they said the poilcy was no receipt, no return. in the past i have exchanged a bad dvd with no questions asked. so in essence i am stuck losing 30 bucks.
i have instructed my family NOT to shop at walmart anymore as well as tell all their friends. this policy stinks. i could see if i wanted money back but it was an exchange . the store manager came over and told me the same policy. the store manager went as far to tell me that is the policy for ALL electronics.
Jw266
lake zurich, Illinois
U.S.A.
so tonight 10/11/2008 i went to my local walmart and said this dvd didnt work and i would like to exchange it. the woman behind the returns counter had to have the csm come over. when the csm came over they said the poilcy was no receipt, no return. in the past i have exchanged a bad dvd with no questions asked. so in essence i am stuck losing 30 bucks.
i have instructed my family NOT to shop at walmart anymore as well as tell all their friends. this policy stinks. i could see if i wanted money back but it was an exchange . the store manager came over and told me the same policy. the store manager went as far to tell me that is the policy for ALL electronics.
Jw266
lake zurich, Illinois
U.S.A.
3 Updates & Rebuttals
Al
Atlanta,Georgia,
U.S.A.
Not Good
#2UPDATE Employee
Sat, February 21, 2009
first of all, it's "blu ray" or "bd" or "blu-ray disc" NOT blu-ray dvd. DVD and blu ray are TWO COMPLETELY DIFFERENT FORMATS! With that being said, as a CSM myself, you should have demanded to speak to 1. an assistant manager, and if they didn't do it, call a co-manager, and if they didn't do it, ask to speak to the facility manager. They respond kinda slowly, but they'll eventually get there and handle you. Personally I would have approved the EXCHANGE!
Ladyloveseagles
Oroville,California,
U.S.A.
Returning DVD
#3UPDATE EX-employee responds
Wed, November 26, 2008
When I was a CSM there and a customer came up, like yourself. With that DVD problem. What I always did. I would open it up and look to see if it was scratched up or if it was the same thing on the inside. If it looked okay and not a lot of scratches. I would say that you can exchange it for the same thing. But it would only be that time. I would also write on the recipt what I approved as well. My number goal is to make the customer happy. But I must have been a good CSM . My crew and myself all worked great and no complaints from the customers. Maybe I was better than the store Manager. Why? BECAUSE I CARED
Rai
Columbus,Ohio,
U.S.A.
Corporate Policy
#4Consumer Comment
Fri, October 17, 2008
I don't work for Wal-Mart, I actually work for one of their competitors, Target as a guest service provider. Policy is policy though, unfortunately a store can't go around corporate policy and at Target I know a receipt is necessary for any item over $35, even in exchanges. Although each guest is permitted 2 no receipt returns under $35 per year. The company needs to keep their inventory on file and if something has to be defected out then you have to notify the system of it and by doing so through an exchange you need a receipt so you can show that one has left the store through a "purchase" and another is being removed from "stock". Not all guests like it but a store can't help it, they can't go around the system. Them losing your business is nothing, you're best bet would be to go to corporate about it and see if there is anything they can do. There are a lot of problems with electronics though, while obviously not every guest creates a problem there are those who do which make trouble for the rest of us. There are people who will buy an item and then replace it with a broken one and try to return it. The other day a guest returned a camera that appeared unopened but as is policy we opened the box and it wasn't even the same camera inside it was a very old beat up one. People like that have made the process of returns more and more difficult. Sorry you had a bad experience, but you should as Wal-Mart if they have a no receipt return policy I would think that they would. If that doesn't work try contacting their corporate headquarters or the company which distributed the disc someone is bound to at least try to help you.
