- Report: #1055793
Complaint Review: Wauconda Boat Rental - Wauconda Illinois
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Wauconda Boat Rental
231 E Liberty Street Wauconda, 60084 Illinois, USA
Phone:
847-526-2211
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Wauconda Boat Rental Bait and Switch in Bait and Switch, Aggressive, Police, Rude, Liars, Dirty, Old, Unprofessional Wauconda Illinois
Purchased a Groupon deal for an 8 hour pontoon boat rental. When I arrived a little after 10am I was told that we only had the boat until 2:30pm. I asked the lady why that was when we had an 8 hour groupon and she told me that they closed early on Sundays. I said I was never told that and she insisted that she had told me that when I originally booked. I told her that she had not but again, she insisted. She also told me that she had me written down for an 8 am pick up which was totally false. When I originally booked the rental I had asked her if there was a certain time we needed to be there and she said that we could come at any time. Seeing as how I had 11 other people with me I told her that we would figure it out and went ahead with the rental. Once we were on the boat we noticed how dirty it was. There were peanut shells on the floor, cobwebs ALL OVER and dirt and dust which looked like it had been there for weeks. We cleaned the boat off ourselves and headed out on the lake.
When we returned one of my friends went into the office to find out what had happened and why we were not given our full 8 hours which we had already paid for. The woman said she had told me about the shortened hours and my friend said that I was certain she did not and asked if she had anything showing she had told me that. She said no and began to get angry. She then called her husband into the office, who is the owner and my friend again asked him why we paid for 8 hours but were only given 4 and if they would honor the rest of the time on a different day. The owner said absolutely not. My friend asked him who had set up the groupon deal and why they would allow it to be booked if it couldn't be honored on a Sunday. The owner became very upset and told my friend to get out of his office. The owner then said he needed to check the boat and again told my friend to get out of the office. The entire time me and my guests were very calm but the owner was obviously getting upset. Once outside he was YELLING at members of my group telling them they would not get any more time on the boat. At that time his wife told me she was getting ready to call the cops. I told her there was no reason for that, we were simply asking why we did not get what we paid for. She again told me that she had told me over the phone that Sunday was a shorter day. I told her she had not and that it was obviously a mis-communication. The owner returned shortly and told me to get my ID and leave. I really feel as though a bait and switch happened, I paid for a certain service and when I got there I was told that service was not available. I have seen several different open times for Sundays and none of them would allow for the 8 hour rental that I purchased if the boat needed to be returned by 2:30pm. They should not allow someone to book an 8 hour rental on a day which it is impossible to honor that and they definitely should make sure that the person who is booking it is aware of that.
I have contacted Groupon for a return because the services purchased were not the ones that I received and the owner was in no way going to rectify the situation. I have never in my life been to a business in which the customer was called a liar and then treated with such disrespect. I am a resident of Wauconda and will never ever use that business or recommend it to anyone ever again. I don't know how you can treat your customers in that manner and expect to have a business. My advice is to stay far far away from this place. They are over priced, their boats are not clean and the ownership has no idea what customer service is!
