Complaint Review: Waynes Automotive - ontario California

        I called and was give a fair price over the phone i asked if they were good with the Mazda Miata, i was told they were factory trained Mazda specialist, so i used there towing service and had my car towed their. after the mechanic spent 3 hours looking at the engine he said it was out of time and needed a new timing belt ? ok i said do it ? then they gave me the estimate for a new timing belt install ? 960.00 plus 60.00 for the towing i was completely floored to hear this price ! i asked why it was so high ? they said it would need a new water pump, that is was customary to change wile replacing the timing belt ? so i asked what the price would be if i elected to not replace the water pump 800.00 ? i responded, i would not be doing the repair, i was then told there a 175.00 estimate fee and a 100.00 towing fee !! double shocked !! this was not explained to me ? i told them i would not pay the estimate, they told me, I would not get my car back until it was paid ? so i paid and left very angry, so it get's better, wile i was sitting in the office i noticed that they were buying parts from NAPA auto, i decided to call NAPA  and find out how much a water pump was, I was quoted over the phone. the part was 24.00 ? will 160.00 for a 24.00 part i believe if you do the math it is a 600 % mark up ?
OUCH
          now after learning about this i took the car to a mechanic who was on the Mazda dealer approved repair center list, this mechanic, said open the hood ? crank it over ? ok the lower cam belt gear is bad it's common in the year and model, in 5 min's he pulled the bolt and looked at the crank shaft and told me he could not do the repair with out replacing the engine at a cost of 1080.00 installed ? because of Madza's policy on that engine with a scored crank shaft ? i asked what am i to do ? he told me to do it your self ? and explained in 15 min's every detail i need to do and what parts i needed to replace and where to get them ? i asked how much for the estimate to my surprise ? FREE   

           i went home and ordered the parts on line water pump kit including cam belt, tension roller and gaskets 75.00 on ebay new ? lower cam belt gear 39.00 crank shaft bolt 7.00 wood-ruff key 1.00 ? for a total of 142.00 now i'm in no way considered a mechanic ? i put my daughters bike cycle together for X-mas  ? but work on car's is a new experience for me ? but the amateur mechanic i am was able to repair this car in 2 hours with a 64.00 tool kit i bought from home depot ? for a total cost of 206.00

           now the story gets even better, i called Wayne's automotive and told them how he had miss diagnosed my engine problem and i was thinking about filling a complaint with the state attorney general about his business practices, in retaliation Wayne's auto called the state of Arizona and said i Tampered with the ignition interlock device, which is a complete lie, and as punishment the state of Arizona extended my interlock commit for six months, now i did not figure this out until to day, but seeking advice from my attorney and chase bank, i was told to return to Wayne's automotive, and simply ask for my money back, so after a heated discussion, Wayne told me that if i pres-sued this matter he was going to call my probation officer and have me arrested for tampering with the interlock !!!

           so in a nut shell if you do business with Mr. Wayne remember he is a thief, lire and extortionist and will do what ever it takes to robb you of your hard earned cash. and the biggest thing ? if you piss him off he will call your probation or parole officer  to make trouble for you ? i wonder what other business he discusses about his clients, i mean lets say you have a joint in your car ? will he call the FBI and report you ? scary ?