- Report: #711101
Complaint Review: WCCL Network - Internet Internet
Reported By:
Mad Sam -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
WCCL Network
14525 SW Millikan Way Beaverton, Oregon, 97005 Internet, 97005 Internet, United States of America
Phone:
1-800-461-6701
Web:
www.wcclnetwork.com
Categories:
Business Rating:
(0)
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WCCL Network FRAUD, charged twice and given a faulty product , Internet
Dear reader, here is my story, I purchased a software product that was utilized in cleaning my hard drives. As a trader and investment consultant I have sensitive data on my computer I need to keep safe from prying eyes. I ordered their product and called and called and called trying to even get the program loaded, then I finally was able to get it downloaded and was in just as a big of a mess. Now the program will not open, work or anything, every time I contact them they kept telling to do something different and after losing many hours to their craziness I go nowhere.
I asked for a refund the day after purchasing it got the run around, I contacted my bank only to find out they charged me twice for one order. When I contacted them they denied it completely and stated they did not charge me, I had to report them to the fraud department and block them from all future charges!! Very poor product, customer service and very unprofessional!! Unless you are looking to donate money I would not contact them......
I usually shy away from writtings like this but I have reached a point and sick of the run around games and deciept from bigger companies who like the consumer will sit back and take it. Please feel free to pull up WCCL Complaints online and see what I am saying they are all over and for the same couple of issues....
I asked for a refund the day after purchasing it got the run around, I contacted my bank only to find out they charged me twice for one order. When I contacted them they denied it completely and stated they did not charge me, I had to report them to the fraud department and block them from all future charges!! Very poor product, customer service and very unprofessional!! Unless you are looking to donate money I would not contact them......
I usually shy away from writtings like this but I have reached a point and sick of the run around games and deciept from bigger companies who like the consumer will sit back and take it. Please feel free to pull up WCCL Complaints online and see what I am saying they are all over and for the same couple of issues....
1 Updates & Rebuttals
Alan (myHelpHub.com)
United States of AmericaRESOLVED - provided assistance
#2UPDATE Employee
Wed, June 08, 2011
Dear Customer,
My name is Alan, I am the site manager for myHelpHub.com, the WCCL support site. You did not leave your e-mail address or order numbers so I cannot verify if you even purchase anything from our company.
We do not EVER charge more than displayed on our website. If you have made a mistake and purchased twice, you can get one of your orders refunded quite easily:
Simply created a ticket on www.myhelphub.com , state your order numbers and details of each transaction and we will investigate this with our payment processor and quickly solve the problem.
We do always provide assistance for our customers - you simply have to point us to your issues.
Best wishes
Alan, myHelpHub.com
