- Report: #1111649
Complaint Review: Web.com / Solid Cactus - West Jacksonville Florida
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Web.com / Solid Cactus
12808 Gran Bay Pkwy West Jacksonville, 32258 Florida, USA
Phone:
(904) 680-6600
Web:
web.com
Categories:
Business Rating:
(0)
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Web.com / Solid Cactus solid cactus, web.com12808 Gran Bay Pkwy, WestJacksonville, Florida 32258 Phone: Fax: 904- 880-0350 SEO, Search Engine Optimization West Jacksonville Florida
On Dec 19th i signed up for a full seo services through web.com costing $800.00 per month. Once signed up i was told i would talk to a professional within 3 business days. Once that time elapsed i called them waited on hold a very long time only to be told that i need to leave a message so on Dec 26th i left them a message. On Dec 27th i still had not heard from any one and called again - this time i was put on hold again for over twenty minutes and again i was told i would have to leave a message. Today, Dec 30th I again called put on hold for over twenty minutes again this time i was told i was going to be transfered to a voice mail. I sent them an e-mail only to be told to call the customer service deptartment. This is a monthly service charging $800.00 per month now 1/4 of the time has passed and i am just getting the run around form the company. I requested a full refund and the customer service person hung up the phone.
1 Updates & Rebuttals
Executive Support Team, Web.com
Jacksonville,Florida,
SEO Services
#2UPDATE Employee
Fri, June 06, 2014
Dear B Jackman,
Thank you for your comments. We value all feedback and use this information to improve our internal processes, service offerings and customer interactions. We would like to address your concern regarding this charge, so we ask that you please send us your contact information and details of this post via the following link: http://support.web.com/
Sincerely,
The Executive Support Team
