- Report: #67690
Complaint Review: Wells Fargo Bank - Seaside Oregon
-
Author Not Confirmed
Why?
Wells Fargo Bank
2609 Highway 101 N Seaside, 97138 Oregon, U.S.A.
Phone:
503-717-1260
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wells Fargo Bank Stole $200 from Cash ATM Deposit Seaside Oregon
Where do I start with my nightmarish experience. I can't say it's the amount of the money, but I can say it's the principle that this act should not have happened, and I'm pissed.
As the other reports on this site suggest, Wells Fargo has horrible customer service reps. and even worst Fraud investigators whom could care less. On September 17, 2003 very close to 4:00pm instead of waiting in line I deposited $400 cash through an in store Wells Fargo ATM at Seaside Oregon. Over the weekend I recieved a letter saying and I quote "On 9/18/03, we processed an Express ATM deposit of $400 to your account number XXXX-XXXXXX. The deposit amount entered at the ATM was $400, but the actual amount received in the envelope was $200." and the letter goes on.
I opened an ATM fraud investigation right away. I reported to them that I had counted the money three times even in front of the machine, and told them the exact denomination and number of the bills I had deposited. Today 9/26/03 after having called everyday, even several times a day I was told my claim had been denied. Before my claim being denied I went into another local Wells Fargo Bank which I deal with and spoke with my favorite teller Sheri and she went well out of her way to help me. She had even spoken with my actual fraud investigator telling her( by the way her name is Tina and she has a foreign accent) "She definately believed I was telling the truth". I guess that Tina didn't care what another Wells Fargo believed, because my claim was denied.
I will go up as far as I can to get my money back. I also found out today that the Seaside location had no Cameras at all, so if anyone had taken it out directly as they emptied the ATM it can't be proven nore disproven. I am thinking about taking my four kids down with signs in front of the Wells Fargo. I also know tellers must be bonded, I'm going to try to go after all the employees bonds, I can't prove who did it so I blaim them all. I also plan to speak with the local Newspaper, and file complaints with The Bar Association, General Attorney, and Better Business Burea. Does anyone have any other suggestions?
Charity
Hammond, Oregon
U.S.A.
As the other reports on this site suggest, Wells Fargo has horrible customer service reps. and even worst Fraud investigators whom could care less. On September 17, 2003 very close to 4:00pm instead of waiting in line I deposited $400 cash through an in store Wells Fargo ATM at Seaside Oregon. Over the weekend I recieved a letter saying and I quote "On 9/18/03, we processed an Express ATM deposit of $400 to your account number XXXX-XXXXXX. The deposit amount entered at the ATM was $400, but the actual amount received in the envelope was $200." and the letter goes on.
I opened an ATM fraud investigation right away. I reported to them that I had counted the money three times even in front of the machine, and told them the exact denomination and number of the bills I had deposited. Today 9/26/03 after having called everyday, even several times a day I was told my claim had been denied. Before my claim being denied I went into another local Wells Fargo Bank which I deal with and spoke with my favorite teller Sheri and she went well out of her way to help me. She had even spoken with my actual fraud investigator telling her( by the way her name is Tina and she has a foreign accent) "She definately believed I was telling the truth". I guess that Tina didn't care what another Wells Fargo believed, because my claim was denied.
I will go up as far as I can to get my money back. I also found out today that the Seaside location had no Cameras at all, so if anyone had taken it out directly as they emptied the ATM it can't be proven nore disproven. I am thinking about taking my four kids down with signs in front of the Wells Fargo. I also know tellers must be bonded, I'm going to try to go after all the employees bonds, I can't prove who did it so I blaim them all. I also plan to speak with the local Newspaper, and file complaints with The Bar Association, General Attorney, and Better Business Burea. Does anyone have any other suggestions?
Charity
Hammond, Oregon
U.S.A.
4 Updates & Rebuttals
Donna
LEXINGTON,Oklahoma,
U.S.A.
POST YOUR COMPLAINT WITH THE FTC
#2Consumer Suggestion
Mon, January 19, 2004
Post y our complaint with the FTC...Federal Trade Commission, for consumers with complaints against companies and they do theyre own fraud investigation~~ go to "www.ftc.gov" Hope this has been of some help.....
Jerry
Houston,Texas,
U.S.A.
Probably an isolated problem
#3Consumer Comment
Thu, October 02, 2003
Dear Charity, I wanted to let you know that this is probably an isolated problem. Not the missing money, but the problem you had with the fraud investigation. I had a situation where I had a family member [that happened to be living with me at the time] use my bankcard to purchase stuff over the net. I found out, threw him out, and reported it to the bank. They had me send them a list of the charges I was disputing (on my bank statement) which I did. With in a few weeks they had reimbursed me fully, including the overdraft fees. I have to agree with John. Call the police and have them investigate. They will have the authority to confiscate the video from the ATM.
Megan
Blaine,Minnesota,
U.S.A.
charity
#4UPDATE EX-employee responds
Mon, September 29, 2003
Hi charity, I feel bad that it happen to you. I used to work at US Bank and Wells Fargo. It's a bit of a mess sometimes. All I can tell you is that here's how the process works. If the ATM doesn't have a camera to see who took it then I hate to say it but you are out of luck.The 2nd thing is that when it gets to the department that process your envelope with your money in it, if that operator didn't take the money, then that person probably didn't pay attention and mess-up counting your cash, or any one would have taken it. Without hard proof, I don't think your going to get your money back. The bank will not beleive how much you put in that envelope, because there's no proof of that, Because when I used to work there, there's alot of people that will put in napkins, paper, anything in the envelope as cash. The only thing I can tell you is that when it comes to counting cash, we always have two people to verify it, along with a machine that double varify it, before we let it go and at the end of the nite our money has to balance. So there's alot of things that could have gone wrong. The next time you want your money deposite to your account, never go to the ATM Machine, always go straight to the teller. I know how the process works thats why I never go to the ATM to put in money. Good-Luck
John
Memphis,Tennessee,
U.S.A.
Go To The Police
#5Consumer Suggestion
Sat, September 27, 2003
You've basically been robbed of $200. Contact the police now and file a formal complaint. They will investigate a lot more thoroughly than the bank will. It's a common practice in banks that TWO employees open and count all ATM deposits. Maybe this time they only had ONE doing it. Who knows? If you involve the police they will find out what actually happened. They will also be able to check the backgrounds of all the players involved. Maybe someone at the bank has done this before somewhere else. Don't count on the bank to be on your side.
