- Report: #62249
Complaint Review: Wells Fargo Home Mortgage - Des Moines Internet
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Author Confirmed
Why?
Wells Fargo Home Mortgage
#1 Home Campus Des Moines, Internet, U.S.A.
Phone:
800-288-3212
Web:
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Wells Fargo Home Mortgage deceptive liars, won't answer/return phone phone calls Des Moines Nationwide
Wells Fargo withdrew two mortgage notes from my checking account in a matter of 1 week. Realizing the error within in two days of the incident, I called them and let them know of the error. They said they would process the refund within in 48 hours. I called every single day for 2 weeks before getting that 48 hour refund only to have to give the same information to the customer service rep each time i.e., account info, routing info, reason for refund, etc.
Each person told me 48 hours then it was the refund was processed only for it to still not be there. In the meantime, I began bouncing checks left and right because the average person (in my case 5 kids, 1 income) can not afford two house notes in month. Continued to pay bills, take care of groceries etc under the assumption in the first week that my mortage company was not going to screw around with something like this. After two weeks, my wife was on the phone everyday with our bank (Sharon, great woman) and having them fax bank statements to them (3 times to be exact) so that they could refund us the nsf fees b/c the error was on their part still no refunds at all. In addition to all the phone calls, my wife sent several emails to them through their website.
Finally I called and asked to be directed to the Financial Department Manager. Was told that was not possible. Was actually hung up on. Finally got the mtg note refunded. So began the fight for several hundred dollars in nsf fees. Spoke with several different CSR's and then was contacted by Cathy Jehue who told my wife to fax her specifically the final bank statements because she would process this faster than the correspondence department. She said to give her one week. Well one week passed, then two, then three, then four still nothing.
Have called and left Ms. Jehue at her personal telephone number of 909-473-6710 which in her message states she will get back to you within 48 hours and have yet to ever hear from her again. This financial nightmare, cost us several hundred dollars, practically $1000.00 and we are still trying to recover from it. They won't call us back, refuse to allow us to speak with any type of management personnel. I am thoroughly disgusted with this company.
Dwayne
Destrehan, Louisiana
U.S.A.
Each person told me 48 hours then it was the refund was processed only for it to still not be there. In the meantime, I began bouncing checks left and right because the average person (in my case 5 kids, 1 income) can not afford two house notes in month. Continued to pay bills, take care of groceries etc under the assumption in the first week that my mortage company was not going to screw around with something like this. After two weeks, my wife was on the phone everyday with our bank (Sharon, great woman) and having them fax bank statements to them (3 times to be exact) so that they could refund us the nsf fees b/c the error was on their part still no refunds at all. In addition to all the phone calls, my wife sent several emails to them through their website.
Finally I called and asked to be directed to the Financial Department Manager. Was told that was not possible. Was actually hung up on. Finally got the mtg note refunded. So began the fight for several hundred dollars in nsf fees. Spoke with several different CSR's and then was contacted by Cathy Jehue who told my wife to fax her specifically the final bank statements because she would process this faster than the correspondence department. She said to give her one week. Well one week passed, then two, then three, then four still nothing.
Have called and left Ms. Jehue at her personal telephone number of 909-473-6710 which in her message states she will get back to you within 48 hours and have yet to ever hear from her again. This financial nightmare, cost us several hundred dollars, practically $1000.00 and we are still trying to recover from it. They won't call us back, refuse to allow us to speak with any type of management personnel. I am thoroughly disgusted with this company.
Dwayne
Destrehan, Louisiana
U.S.A.
1 Updates & Rebuttals
Lindy
Hartwell,Georgia,
U.S.A.
another Victim, good contact info for you
#2Consumer Suggestion
Thu, July 03, 2003
I had the same experience, no returned calls and no last names given. Here are a few suggestions. I've been told by my state attorney general and the state department of commerce that they have little enforcement ability because Wells Fargo is federally regulated. Here's the address to file a complaint with the Federal Reserve. They want to know when consumers have experienced manipulation and/or deception by a bank: Send copies of everything to: Board of Governors of the Federal Reserve System Division of Consumer and Community Affairs 20th & C Streets NW Stop 801 Washington, DC 20551 Call: 202-452-3693 You may call the FDIC consumer service as first step or you can write them letter or e-mail. Federal Deposit Insurance Corporation Division of Compliance and Consumer Affairs 550 17th Street, NW Washington, DC 20429 (877) 275-3342 or (877) ASK-FDIC Internet: [email protected] Two more that might help: Federal Trade Commission Division of Credit Practices Washington, DC 20580 You are in my Prayers! Good Luck!!
