- Report: #1056964
Complaint Review: Whirlpool - Benton Harbor Michigan
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Whirlpool
553 Benson Road Benton Harbor, 49022 Michigan, USA
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800-253-1301
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Whirlpool Unsafe and dangerous microwave Benton Harbor Michigan
Purchased a new home with all Whirlpool appliances. The microwave, model GMH5205XVQ-0 has had the magnetron replaced twice in two years and now needs a third. The end of the bad magnetrons have been burned off and scorched the inside of the housing. The repair was done under warranty by a local reputable company and was performed professionally. Now that the magnetron needs to be replaced again, Whirlpool refuses to fix the microwave. When I indicated I felt the unit was unsafe, the customer service rep I spoke with said there are no known issues with that model and refused to discuss any alternatives. The whirlpool range has equally been a pain to maintain. The electric elements are all warped and pots and pans wobble and are not level. The oven never keeps a steady temperature. I'll be replacing this pile of junk too. Whirlpool used to have a good reputation but unfortunately they no longer stand behind their products. I will be looking for another manufacturer to replace all the whirlpool junk I paid extra for to get the GOLD series. Gold to whirlpool, lead to the customer.
4 Updates & Rebuttals
Ken
Colorado,Sorry, but...
#2Consumer Comment
Thu, June 06, 2013
I respectully submit the previous techs have NO clue what they're talking about.
The magnetron anode you have pictured is the text book description of misuse and NOT design or manufacturing problems.
I have done repairs for almost ALL mfr's and ovens from 450 watts to massive 3600 watt ovens. I do have the knowledge and experience.
Again, your picture says it all...ir shows prolonged/repeated arcing WAS the definite failure cause.
What did Whirlpool give as a reason for not fixing it? You did ask, right?
John
TumTum,Washington,
Not a rip off?
#3Author of original report
Thu, June 06, 2013
Ken,
Seems the repair company that has been here three times to fix this microwave indicates there is something wrong with the unit. It has never been operated without food, coffee, potatoes etc. I guess you have more expertise just looking at a photo. Sorry, I don't buy your diagnosis when others have had this unit torn apart and indicate there is something wrong.
Thanks for the opinion. I won't be contacting you for any repair work.
Ken
Colorado,This is NOT a Ripoff....
#4Consumer Suggestion
Thu, June 06, 2013
This is a clear indicator that the microwave is being used with too little in it, metal in it, or nothing in it. If you have children, they've been known to turn them on while empty and be fascinated by the neat little light show (arcing).
I've repaired hundreds of microwaves and have found this to be the case. Also, an oven not maintained in a clean condition can cause interior burning and other problems. The newer, higher power ovens are especially susceptible.
If you hear popping (other than the food) while it's in use, the magnetron is arcing and destroying itself.
Check with a repair shop that fixes a lot of microwaves and they should confirm this.
There may even be a warning in your owners manual....the one you threw in the trash.
