Complaint Review: Whirlpool - Mississauga Ontario

Hey fella.... if you think it is acceptable that somone dishes out $1000.00 to $2000.00 for an appliance than has it go defective at 13 - 15 months than it is you that needs to give your head a shake.   I am a distributor and I sell products to retailers and let me tell you..... when I sell something that ends up having loads of defective claims that all seem to center on the same fault(s) than that tells me the product is sh*t.  Plain and simple.  If it walks like a duck, quacks like a duck, than it's a duck. 

When we sell sh*t products prone to a high percentage of defects, we either recall it,  correct it by way of replacement, credit back or whatever it takes to keep the retailer happy since they are the ones that keep our boat afloat. 

You certainly do not start telling them they are confused,  wrong or start nickle and diming them.  

Mr. Service man....... If your service company has a guy that does not do his job right and you start getting numerous complaints on this one guy,  do you tell your customers that it is in your opinion that the service was done correctly and the fault is yours...the consumer.....or do you address and correct the issue so that your customer has a smile on thier face and says I love dealing with this company?  Which road do you take?  I have a feeling I already know your answer.

I agree their are morons that take complete advantage of warranties and customer returns and shame on them for FFFing it up for all the honest folks but because of these morons you cannot simply punish all the other legitimate consumers. 

You build defect claims and correcting problems into your cost of doing business and even into your product pricing but do not for a minute tell me that if not just a few but over a hundred consumers (and that's just the ones that took the time to post a complaint....have you ever heard of "wheres theirs smoke theirs fire". For every person that wrote in to this website on a model number, I am certain there are 3 - 5 more that did not).

So I was saying when you have a few hundred consumers that have run a self clean on their whirlpool/ Maytag range and almost all of them reported that the control panels ($500.00 plus labor) and / or the panel on top cracked and shattered or a fire started and melted the control panel.... well what the hell would you derive from that?  That its the customers problem? 

Don't be a moron you fool.   It is time for companies to start not only backing up what they sell but to start building better merchandise.  I know this sediment takes away business from the likes of people in your service repair business but yes I do not think that an appliance should operate reasonably trouble free for 10 years or close.

It is you that needs to wake up.  Imagine if this whole population started to have to toss their appliances in the landfill every 4 - 5 years.  Are you on crack?   

Do you remember the days when Toyota and Honda produced shitty cars that had the bodies rust out prematurely within 4 - 5 years.  Thank god there wasn't idiots like you shouting out "what do you consumers expect"?   Well we expected a car to last 10 - 20 years is what we expect and guess what.... the car manufactures listened. 

So wake up dude and Whirlpool....  if you think 1 year warranty and then having the consumer front expensive $200.00 to $500.00 bills is acceptable after they just put their trust into a company and spilled out $1500.00 on a appliance is acceptable.... You are grossly wrong!!!!!   And it will catch up with you sooner or later.  

Consumers.....vote with your wallet.... do not keep business's in business who do not give a dam what quality of merchandise they dupe you into and refrain from helping you keep it working.  Spend your money on a company that does not have over 100 complaints in one string about the same few appliances.  This is a no brainer folks.

Do me a favor and take a look at your owners manual.  What is the warranty?  does it say it has a premature failure warranty, of coarse it does not, that is absurd, 10 plus years!!!, give me a break.  Very few appliaces will last 10 plus years now a days.   Grow up and realize that all products (tv's/computers/cars/appliances/toys/games/dvd players/elevators/where should i stop) do fail, although its unfortunate you will have to just accept that. 

Appliances come with a one year functional warranty....thats it.  Im sure where ever you purchased that offered you an extended warranty but you boldy told them "it should last more than 5 years" (egg on your face).  I am actually very surprised that whirlpool is covering the motor as the unit is 3 and half years out of warranty, ive been in the business for 15 years (sales and service) and deal with complainers like you way to much (let me guess you are an engineer, a attorney or somethinglike that)  But i guess you do represent the 1% of consumers, if you complain enough, you will get what you want, truly sad, seems unfair to the rest of the people that understand how warranties work, what is and is not covered and for how long.  

The other 99% follow the program, they pay for service work outside the one year warranty and move on ith their life, with nothing more than saying to themsalves "it is what it is" Mayby i should bring my car back to the dealership and tell them that after 126000 miles my head gasket should be covered, you know because it failed "prematurely".  Wait i wont because i understand that things fail outside of warranty periods, thats just how it goes. 

After several (nearly 4) months during which we did not have a dishwasher, Whirlpool agreed to replace the dishwasher's motor assembly at no cost for the part if we would agree to pay the labour ($87.38)  This seemed acceptable to us and we went ahead with the replacement of the defective motor assembly which carries only a one-year warranty.  Hope this helps

Dear Author, Did Whirlpool ever end up helping you or fixing your concern...  So many people have complained about the short 5 - 6 year lifespan on the Whirlpool products,  even $1600.00 Ranges and Stoves and more.  Wondering if they helped you?  It seems they tell you tough luck and go complain if you want as they do not care.
Kev
Waterloo, ON

I have e-mailed Whirlpool and asked that they confirm that the e-mail address provided is indeed a valid e-mail address. Upon confirmation, I will forward copies of Whirlpool Service record, registered letter detailing issue described in original Ripoff Report.

Hello, Pierre.  My name is Emily and I am a representative of Whirlpool.  We apologize for the frustration you have experienced with your dishwasher.  For us to look into this concern, please email your name, phone number, address, model and serial number to [email protected] as well as the name of the website on which you were contacted.

Sincerely,  Emily.