- Report: #569034
Complaint Review: WholeSale Flights.com - Burlingame California
Reported By:
CAT -
Arnold, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
WholeSale Flights.com
1415 Rollins Rd #110 Burlingame, 94010 California, United States of America
Phone:
877-233-3727
Web:
www.Wholesale-Flights.com
Categories:
Business Rating:
(0)
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WholeSale Flights.com Total RIPPED OFF, SCAMMED about price quoted & LIED TO about Airline Charges for canceling ticket Burlingame, California
My brother purchased tickets with these people and suffered the same problems that I have been seeing on here. Price on website was different then the one quoted on phone by Dan. Then after he agreed to pay one price and signed required forms, the price was changed again to an even higher price. So he canceled his bank card and left just enough in the account to cover the charge he agreed to. But Dan decided to try and charge the extra $300.00 and caused an over draft which my brother contacted them about and they were forced to fix it. They did send him an E-ticket comfimation in an email for his round trip and his wife's return from Bangkok.
As it turned out my brother received a phone call from Bangkok where his wife was due to a serious illness and being treated for SLE. Was told to come quick because she was in critical condition. So I was trying to change his flight date from Feb 17th to Feb 2nd, while he was driving through blizzard conditions to get from SC to MD to get his flight out of BWI. According to Wholesale Flights, that was going to cost him $690.00 because of penalty $300.00 charges and $390.00 cost difference of L class ticket to W class ticket that the Airline was charging him. I was under the impression that if there was a life and death situation that fees would be waived. Apparently not in this case. So I paid the $690.00 so my brother could get to Thailand to see his wife hopefully before she died. Unfortunately he didn't make it in time. But now we had a new problem on our hands. We needed to change his return date and cancel his deceased wife's return ticket.
I was then told that there was a $300.00 penalty for canceling her ticket and that depending on the airlines there could be another $300.00 penalty charge for changing his return date and a $375.00 charge by the airlines to change the L class seat to a W class seat because of coarse there were no L class seats left. I finally had it with them and called the Airlines myself only to find out that they had waived all the fees due to the circumstances and told me I didn't need to go through this travel agency to make the changes as long as I had the E-ticket # they could make the date change for me. And that I didn't have to talk to those people ever again.
Well yes I did because I still had to deal with the sister in-laws ticket. When I told Josh that he didn't have to deal with my brother's return ticket and lets just get the sister in-laws ticket done and give me a refund of $618 of the $918 we paid. He sent me the dreaded security form to sign giving them permission to take $300 from my credit card and that they would reimburse me $618. Well I'm sorry but if they did that then I would have been out another $300, because I was supposed to get a total of $618 back, if they take $300 and give me $618 then all I would have gotten was $318. Aren't they slick. So I called and told him I wasn't signing that because it was all wrong and I didn't appreciate all this crap and game playing they were doing to me especially with everything I was already going through with losing my beloved sister in-law & not being able to be there for my brother & being under 5 feet of snow to boot. And I told him to just credit me with the $618 that they owed us since they already had our $918, so we could be done with it. And he told me he needed the $300 penaly payment before he could process the refund.
So I told him I would make the changes to the form and sign it and return it and I better hadn't be charged more than the $300 and that I better receive the $918 per the agreement which would give us the $618 refund I had to fight tooth and nail to get. These people will take your money no matter what the situation is. Even when someone dies and obviously can't use their ticket. And Josh still had the nerve to tell me that it was the Airlines fault, that they were charging the seating change fee difference. This just happened within the past 2 days. So I'm still holding my breath as to when I will be credited back my $918 refund. Amazingly it took them less then 5 mins to take $300 from my credit card but I was told it will take 4 to 8 wks to be credited the $918 refund. Don't ever use these people... They lie and will rip you off no matter how bad your circumstances are. Oh and watch out for that form they send you, because if you don't put a check mark on the last box, they will try to charge your account the $9.95 per month to be silver member of their travel club, because they send it to you pre checked!!! And try to put a disclaimer that you promise not to sue them! The gull of these people... You have to watch them every step of the way.
1 Updates & Rebuttals
Agent007
Burlingame,California,
United States of America
Report not true
#2REBUTTAL Individual responds
Sat, February 13, 2010
Nothing I did was a rip off. When she informed me that her sister in law passed away she emailed me the death certificate and the letter from the doctor. I called my consolidator to tell them this and they told me that if we didn't have the death certificate or letter from the Doctor the tickets would not be refunded. I faxed them a copy of the forms and the airlines honored it however there was a penalty that the airlines charge to cancel the ticket. I told this to the customer and I told her that it was not us charging this that it was the airline. I also told her that in order for the refund to be processed the penalty needed to be charged. Then I told her that I'm waiting for the airline to get back to me regarding her brother's flight if they can or cannot waive the penalty to change his return flight. I told her that I would get back to her the next day. I called her back the next day to tell her that all the penalties to change her brothers fligth had been waived. She then proceeded to tell me that she took care of the change. I said okay. Then I told her that I needed to send her the cancellation form to process the refund of $918.00. She then told me that her brothers credit card which he used to pay for the tickets had been cancelled. So I told her that in order for us to process the refund the penalty of $300.00 to cancel the ticket needed to be paid. She told me to go ahead and charge the penalty on her card and to refund the money into her credit card. I told her ok, so I sent her a new form with her credit card info on the form that she needed to sign. Yes provided I answer about 150 calls per day and I talk to so many customers that I accidentally wrote the incorrect amount on the cancellation form. She called me to tell me this and I told her that it was my mistake and that I apologized to her for the mistake. I offered to send her another form she said she would just write it in. I even explained to her that the penalty was not our charge this is what was required by the consolidator and the airline. I was just being the messager and passing on the message to her on what was told to me. Nothing I did nor my company did was in no way a fraud or a rip off. We were just following procedures and I did what was asked of me.
