- Report: #365542
Complaint Review: Wholesale Merchant Processing & Lease Finance Group LLC - Portland Oregon
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Author Confirmed
Why?
Wholesale Merchant Processing & Lease Finance Group LLC
10220 SW Greenburg Road Suite 450 Portland, 97223 Oregon, U.S.A.
Phone:
800-953-6764
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Wholesale Merchant Processing & Lease Finance Group LLC Sold us a machine that won't work and won't do anything about it Portland Oregon
On March 27, 2008 a salesman for Wholesale Merchant Processing, Sam Nawas, came to my shop and sold me a credit card processing machine. When the machine showed up a week later I tried unsuccessfully to set it up. I made many calls over the next month but they wouldn't return my calls.
On May 28, 2008 I finally got to talk to "TJ" who identified himself as a vice president of WMP. He told me they would send me a new machine that would be compatible with my existing service. That was the last time I ever heard from him.
On July 24, 2008 I filed a complaint with the BBB and with the Washington State Attorney General.
Today, August 21, 2008 I received a response from WMP through the AG's office. In a letter filled with half-truths and lies signed by TJ McNulty he said that he believes my complaint about a non-working machine and an "non-cancellable lease" to be nothing more than "buyers remorse".
I will be contacting the Federal Trade Commission and my lawyers. What a joke. Stay away from these ripoff companies. They have no morals, ethics or honesty.
James
Shelton, Washington
U.S.A.
On May 28, 2008 I finally got to talk to "TJ" who identified himself as a vice president of WMP. He told me they would send me a new machine that would be compatible with my existing service. That was the last time I ever heard from him.
On July 24, 2008 I filed a complaint with the BBB and with the Washington State Attorney General.
Today, August 21, 2008 I received a response from WMP through the AG's office. In a letter filled with half-truths and lies signed by TJ McNulty he said that he believes my complaint about a non-working machine and an "non-cancellable lease" to be nothing more than "buyers remorse".
I will be contacting the Federal Trade Commission and my lawyers. What a joke. Stay away from these ripoff companies. They have no morals, ethics or honesty.
James
Shelton, Washington
U.S.A.
3 Updates & Rebuttals
Catrina- Customer Service
Portland,Oregon,
U.S.A.
Resolved
#2UPDATE Employee
Fri, November 14, 2008
Wholesale Merchant Processing has already come to an agreement with James, he is satisfied.
James
Shelton,Washington,
U.S.A.
Wholesale Merchant Processing
#3Author of original report
Fri, November 14, 2008
On November 11, 2008 I was contacted by Wholesale Merchant Processing in response to my concerns. On that date I was promised satisfaction by a spokesperson for the entity. I am pleased with the professionalism displayed in that communication. I am very pleased with Wholesale Merdchant Processing's expression of concern about my situation and their willingness to rectify the matter after having investigated it and understanding it to be a valid concern. Now that my concerns are understood, Wholesale Merchant Processing is in the process of satisfying my concerns. I believe them in their expression of concern over this situation and I am pleased with how they are handling the matter.
Mike
LAKESIDE,California,
U.S.A.
get the salesmans info
#4Consumer Suggestion
Mon, September 08, 2008
any time a sales person comes into your business ( or home for that matter) get their id info, not just the business card from the company, ask to see their drivers lic, copy their info from it, if they refuse, send them on their way. that way you can "contact" them directly if there is a problemm, and not have to deal with the company over the phone. If you have to take them ( the salesman) to small claims court, it would give him some incentive to make sure you are a satisfied customer. after all, its only fair you get their info, they have yours by just showing up. we need to hold these people accountable if they are dishonest. if they know you know where to find them, they will be less likely to pull any scams. We got shafter by mpi and a-1 leasing some time ago with the bogus sales pitch and expensive lease on a machine we did not need. I would really like to find others in the san diego area that were taken by their scum bag sales man, mr jack kelly.
