- Report: #1192618
Complaint Review: William Self - Redwood Valley California
Reported By:
williamselfsucks -
Redwood Valley, California,
Submitted:
Updated:
-
Author Confirmed
Why?
William Self
9061 East Rd. Redwood Valley, 95470 California, USA
Phone:
707-485-0867
Web:
N/A
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Business Rating:
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William Self ,Bill Self, William A Self Ripped off By William Self Redwood Valley California
William Self ordered a brand new spa cover from our company on March 29, 2014. It was the 2nd time he ordered a spa cover in the last 7 years from us. He used a credit card online to complete the transaction. When William received his cover he immediately performed a chargeback. When we contacted him he claims it is an inferior spa cover from prior he ordered from us. We told him we make the spa covers slightly different now to comply with energy standards. We explained teh warranty is still 5 years. We offered to send him a new "skin" to match the old one which we no longer make like that but would make an exception. He said he wanted a new skin AND $125 for the "inconvenience". All he has to do is unzip the two zippers, remove the foam and slide the foam into the new skin. At this point we felt he was being unreasonable and withdrew our offer of shipping out a free (old sytle) skin. This jerk has our spa cover and has paid $0 for it. He is a thief. We have called and called with no reply, he refuses to return our spa cover he has been using for FREE the last 9 months! William Self resides over 600 miles from us so it's difficult to sue him because of the costs we would eat with traveling.
1 Updates & Rebuttals
williamselfsucks
Redwood Valley,California,
To add insult to injury
#2Author of original report
Tue, December 02, 2014
Not only did he not pay for the cover, not return the cover but he had the audacity to file a complaint with the BBB. The first complaint we have ever had since 1996!
