- Report: #795467
Complaint Review: Wirefly - Simplexity telecommunications - Reston Virginia
Reported By:
Shannon -
Porter, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wirefly - Simplexity telecommunications
Reston, 20191 Virginia, United States of America
Phone:
800-552-9000
Web:
www.wirefly.com
Categories:
Business Rating:
(0)
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Wirefly - Simplexity telecommunications applied illegal unauthorized charge to my crdit card 6 months after completing my order. the charge was made on a Friday eve and the supposed only dept that can help with unauthorized charges Reston, Virginia
On Saturday morning I was shocked to find an unauthorized "suspended transaction" to my debit card on Friday afternoon of $150.00. After calling my bank I found out the name of the company making the charges, Simplexity Communications aka Wirefly. The charge was applied to the card with nothing but a company name - no contact information at all. After researching I found out that Simplexity is the same company as Wirefly with which we did open a Verizon account over 6 months prior. After making several phone calls I was left with a reference number and a phone number. Although there are service reps available, all of them, including supervisors could not tell me what the charges were for or why they were applied, only a number to call on Monday with the suposed only department that can answer questions reguarding the charges allowing them to keep my money tied up for the entire weekend and also creating an overdraft on my account which incurs an additional fee and also prevented me from being able to use my account to pick up neccessary medications that I have to take daily. When this was explained to the 7 or 8 dofferent people I spoke with, none of them seemed to care about the position they had put me in. I have not authorized any additional charges from this company and this is blatantly fraudulant on their part. Avoid this company at all costs. From the sound of it, there service reps are outsourced to another country as the understanding of the situation was not understood by any reps and I was responded to with nothing more than a generic useless statement from almost every rep I spoke with.
1 Updates & Rebuttals
wirefly_kim
Reston,Virginia,
USA
Charge from Wirefly
#2UPDATE Employee
Mon, November 07, 2011
Hi Shannon,
I have reviewed your order with upper management and we have a senior customer service agent who has called you to discuss your order with you. Upon review of your order, we have discovered that your account was sent to us by the carrier as cancelled account and is not able to be reinstated.
We charged your card, as part of our terms and conditions, which you can read here: www.wirefly.com/about/purchaseterms/ THose terms of purchase clearly state the following:
Wirefly promises you savings in the form of instant discounts with no rebates or gimmicks when you sign up for wireless carrier service on a 2 year agreement. Delivering on this promise means that you must agree to maintain your agreement for a minimum of 6 months after activation. Deactivating your phone, or downgrading features or the rate plan, may lead to additional charges.
To provide you with significant savings vs. buying in a retail store, the price you paid for your device includes an Instant Savings Discount from Wirefly.
By accepting this Instant Savings Discount, you agree to repay $200 of this discount ($400 for smartphones, tablets, and netbooks) and authorize us to charge your credit card in repayment of this amount if, you signed up for a 2 year agreement and during the 181 days after your new equipment is activated, your wireless carrier notifies us that the services you purchased have been suspended, disconnected, or deactivated, or if you return your purchase outside of the return and exchange provisions of our Satisfaction Guarantee.
Please note some of the reasons your wireless carrier may notify us of a deactivation include if:
- You transfer this equipment to another carrier line of service after it is activated
- You change your rate plan to a lower monthly service rate than was specifically required at the point of purchase
- You deactivate texting/data features that were specifically required at the point of purchase
- The new line of service activated with your order is used to replace a pre-existing account
I hope that this answers your questions about what happened, and why we charged your card. If you have any further questions, please call and speak with one of our agents at 866-852-3216 or you can contact me directly at onlinesupport at wirefly dot com.
