- Report: #870392
Complaint Review: Wirefly - Internet
Reported By:
Precious -
parkersburg, West Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wirefly
Wirefly Customer Service 10790 Parkridge Boulevard 20191 Internet, United States of America
Phone:
800-552-9000
Web:
WWW.WIREFLY.COM
Categories:
Business Rating:
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Wirefly SIMPLEXITY LLC Don't trust this company before reading their clauses! Internet
I signed up for service through wirefly. Shortly found out our phones were always roaming; my husband calls to find out why and he was told everything is fine t-mobile is merging with AT&T and we would not be charged for roaming, just the amount we agreed too. We did not have large bills; however we recieve a letter from t-mobile letting us know the merge with AT&T was "not" going to take place, and all roaming charges and data charges were being raised and we would be responsible for roaming charges.
Out of fear of large bills we contacted t-mobile. T-mobile respectfully agreed to end the contract in accordance with their own contract rules. I thought everything was finished, and got a new phone with service through another company. Two weeks after t-mobile ending our contract I receive a bill from Simplexity wireless through e-mail. The email states I failed to keep contact with t-mobile for 181 days. I was confused, and called t-mobile; the customer service rep.
told me that they had adjusted and fixed my account and those charges where not coming from them; rather the third party company SIMPLEXITY/WIREFLY. I tried to contact simplexity; however they won't give me any reasonable explanation for charging me $400 dollars for each phone. I was floored by this. I was let out of my contract for good reason, and wirefly does not want to accept that. They have poor customer service, and their contract is invalid; they don't have you sign anything; it's just a bad company; or immature at that. I just wouldn't trust giving them any of my info.
Out of fear of large bills we contacted t-mobile. T-mobile respectfully agreed to end the contract in accordance with their own contract rules. I thought everything was finished, and got a new phone with service through another company. Two weeks after t-mobile ending our contract I receive a bill from Simplexity wireless through e-mail. The email states I failed to keep contact with t-mobile for 181 days. I was confused, and called t-mobile; the customer service rep.
told me that they had adjusted and fixed my account and those charges where not coming from them; rather the third party company SIMPLEXITY/WIREFLY. I tried to contact simplexity; however they won't give me any reasonable explanation for charging me $400 dollars for each phone. I was floored by this. I was let out of my contract for good reason, and wirefly does not want to accept that. They have poor customer service, and their contract is invalid; they don't have you sign anything; it's just a bad company; or immature at that. I just wouldn't trust giving them any of my info.
1 Updates & Rebuttals
wirefly_kim
Reston,Virginia,
USA
Wirefly Response
#2UPDATE Employee
Mon, April 23, 2012
I work at Wirefly's HQ. I am concerned by your post and would like the chance to review your order and see if we can assist you with resolving this to your satisfaction. What you are describing does not sound right, as we work with our customers if carriers release them from their contracts. If you would please contact us as soon as possible at our headquarters by calling us at 866-852-3216 from 9am - 9pm EDT, M-F, I will personally make sure that we review your order and that we work to address your issues as soon as possible. I look forward to hearing from you soon.
