- Report: #1323723
Complaint Review: Wireless Advocates - Mount Prospect
Reported By:
Victum -
Arlington Height, Illinois, USA
Submitted:
Updated:
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Author Confirmed
Why?
Wireless Advocates
999 N Elmhurst Road Mount Prospect, 60056 USA
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Wireless Advocates Costco Wireless Advocates Kiosk Verizon Wireless Victim of Not Receiving What I Was Quoted Mount Prospect Illinois
I am writing this because I feel that this employee should be removed from Wireless Advocates employment. First of all I am a highly education person who has worked in the education system for 43 years. Being an educator we instilled moral values constantly upon are students. I will tell you the story of how I became a victim of Consumer Fraud by a Wireless Advocate employee.
I purchased a cell phone at the Wireless Advocate kiosk at Costco in Mount Prospect in December 2015 because the manager promised me ( either a 225 or 250 rebate card ) I asked several times for the rebate paperwork and was told several time you don't get a copy, I end all the rebate paperwork over at the end of the night. I felt uneasy about this but decided I would take his word.
It is now August 2016 and I have not received a rebate card. I have went to the kiosk 8 time with no results and given a BIG RUN AROUND from the manager and a shady eye look. The first time in May 2016 I went in and he laughed and said, “Yeah, you want the rebate just like the other 100 people who didn't get it. Of course he stared me again with slanted eyes and told me to write my email on a post-it note and he would take care of it tomorrow. Well, I am sure he threw the paper away. I have contacted Stuart Lee and they have no record and I am sure it is because the manger is playing games. At this point I don't plan on receiving the rebate card but I feel I should be filing legal Consumer Fraud charges because I as a consumer was promised a rebate card and I would not of purchased the phone without this incentive and I have received NOTHING. I have purchases other phones at a different Wireless Advocates and have received the rebates and have always received the paperwork.
I feel the manager knew exactly what he was doing when he refused to give me a copy of the rebate paperwork. I am sure I was not the only person who did not receive their rebate from this manager. I would to see this manager removed from employment so he cannot continue to do this to other consumers. I was a little shocked that a person of this personality type would be associated with Verizon Wireless ( Wireless Advocates ) because they are so willing to help and do an outstanding job with customer service.
Please advise because this consumer is completely distraught feeling like a victum of Consumer Fraud.
