- Report: #405763
Complaint Review: Wu-Yi Source Insider Secrets To Weight Loss Comprehensive Weight Loss E-book Package - Ontario California
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Wu-Yi Source Insider Secrets To Weight Loss Comprehensive Weight Loss E-book Package
5300 Ontario Mills Parkway, Suite 400 Ontario, 91764 California, U.S.A.
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Wu-Yi Source, Insider Secrets To Weight Loss, Comprehensive Weight Loss E-book Package Triple Rip Off Scam Ontario California
Let the buyer Beware! A Triple Scam! Wu-Yi Source, Insider Secrets To Weight Loss, and Comprehensive Weight Loss E-book Package have joined forces to rip you off. I did read the fine print and I don't recall seeing the two additional allegedly "free" subscriptions/memberships that you get a free trial then have to cancel or pay for.
What I thought was that I was ordering tea and I had a certain amount of time to cancel if I wasn't satisfied. I received the tea and immediately realized what a joke it was so I called and canceled the membership and sent the tea back. I had to call and fight with a representative to refund the $59.95 that was charged to my credit card.
Two months later I'm seeing charges on my credit card which I don't recognize. Fortunately I spotted the insignificant charges of $4.95 and $9.95 and called to stop everything. I went back and found they charged my credit card last month too. First I called the number for the first charge which had a recording directing me to go to a website, Insider Secrets To Weight Loss, to speak to a live agent. So I went there and it took some time to get out of her that I'm being charged $4.95 for access to some "insider secrets" website. Which I never even knew I signed up for. Nor did I have the information to access such insider secret information. Then I was instructed that another company, Comprehensive Weight Loss E-book Package, was charging me the $9.95, but I still don't know what for.
I'm still baffled that I canceled the Wu-Yi Source two or three months ago and all of the sudden two companies connected with them are now charging me. I was unable to get a refund for the previous month that they slipped by me. They allegedly will refund the most recent charges on my credit card.
Anonymous
New York, New York
U.S.A.
What I thought was that I was ordering tea and I had a certain amount of time to cancel if I wasn't satisfied. I received the tea and immediately realized what a joke it was so I called and canceled the membership and sent the tea back. I had to call and fight with a representative to refund the $59.95 that was charged to my credit card.
Two months later I'm seeing charges on my credit card which I don't recognize. Fortunately I spotted the insignificant charges of $4.95 and $9.95 and called to stop everything. I went back and found they charged my credit card last month too. First I called the number for the first charge which had a recording directing me to go to a website, Insider Secrets To Weight Loss, to speak to a live agent. So I went there and it took some time to get out of her that I'm being charged $4.95 for access to some "insider secrets" website. Which I never even knew I signed up for. Nor did I have the information to access such insider secret information. Then I was instructed that another company, Comprehensive Weight Loss E-book Package, was charging me the $9.95, but I still don't know what for.
I'm still baffled that I canceled the Wu-Yi Source two or three months ago and all of the sudden two companies connected with them are now charging me. I was unable to get a refund for the previous month that they slipped by me. They allegedly will refund the most recent charges on my credit card.
Anonymous
New York, New York
U.S.A.
1 Updates & Rebuttals
Shalyn r.
Las Vegas,Nevada,
U.S.A.
Hello
#2
Wed, September 02, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers. The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8944 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,
