- Report: #389730
Complaint Review: Wu-Yi Source - Ontario California
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Wu-Yi Source
www.wu-yisource.com Ontario, California, U.S.A.
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Tell us has your experience with this business or person been good?
Wu-Yi Source very deceptive, sneaky way to get you to subscribe to things you don't want Ontario California
I have a very similar experience to those who have complained about Wu-Yi here in the Ripoff Report. Wu-Yi claims how easy it is and even puts in red letters how to cancel auto-shipments of their tea. Apparently that's not where they make their money. When you sign up for the tea, you are automatically signed up for two other web subscriptions on "losing weight." When I discontinued my Wu-Yi tea shipments, I wasn't informed that I was signed up for these other subscriptions separately and needed to cancel them separately.
It was a real pain cancelling these services and when I did both parties were unapologetic regarding their deceptive practices. I cannot say they were illegal. I should have read the fine print. But I thought I was dealing with a reputable on-line vendor, not a vendor for whom I needed a lawyer to tell me what I was getting into.
Lisa
Portland, Connecticut
U.S.A.
It was a real pain cancelling these services and when I did both parties were unapologetic regarding their deceptive practices. I cannot say they were illegal. I should have read the fine print. But I thought I was dealing with a reputable on-line vendor, not a vendor for whom I needed a lawyer to tell me what I was getting into.
Lisa
Portland, Connecticut
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
