- Report: #395151
Complaint Review: Wu-Yi Source.com - Internet Nationwide
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Wu-Yi Source.com
Don't Know Internet, Nationwide, U.S.A.
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Wu-Yi Source.com Do not order from Wu-Yi! They sell your information. Internet Nationwide
DO NOT buy from Wu-Yi Source.com. They sell your name, address, phone number, and CREDIT CARD information to Life Scripts - they in turn do an unauthorized charge!
I ordered oolong tea from Wu-Yi Source.com on Sunday. I received a phone call today (Tuesday) from a guy that said he was from Wu-Yi and was calling to confirm my address so my tea will arrive without problems. He then said, "I would like to extend a special offer to you. We will send you $50 in gas certificates and in turn, you only pay $7.95 - this is for a membership that extends to you special offers and promotions." I told him no - he then continued, but you can enjoy special discounts - again, I told him no and to send me my tea. When I got home, I checked my bank account and they charged my account for $7.95 - the name of the company was Life Scripts. I had to call my bank and cancel my card. I called Wu-Yi and they played "stupid" with me saying they would never sell my information. I told the customer service gal that if they didn't sell my information then their website is not "secure" which is really scary! I also quoted several other blogs that are out there on the internet for Wu-Yi Source.com where SEVERAL people are experiencing the same exact problem. I cancelled my order with Wu-Yi and I'm buying my tea from another company.
N.q.
Morgan, Utah
U.S.A.
I ordered oolong tea from Wu-Yi Source.com on Sunday. I received a phone call today (Tuesday) from a guy that said he was from Wu-Yi and was calling to confirm my address so my tea will arrive without problems. He then said, "I would like to extend a special offer to you. We will send you $50 in gas certificates and in turn, you only pay $7.95 - this is for a membership that extends to you special offers and promotions." I told him no - he then continued, but you can enjoy special discounts - again, I told him no and to send me my tea. When I got home, I checked my bank account and they charged my account for $7.95 - the name of the company was Life Scripts. I had to call my bank and cancel my card. I called Wu-Yi and they played "stupid" with me saying they would never sell my information. I told the customer service gal that if they didn't sell my information then their website is not "secure" which is really scary! I also quoted several other blogs that are out there on the internet for Wu-Yi Source.com where SEVERAL people are experiencing the same exact problem. I cancelled my order with Wu-Yi and I'm buying my tea from another company.
N.q.
Morgan, Utah
U.S.A.
1 Updates & Rebuttals
garry gellner
United States of AmericaHello,
#2UPDATE Employee
Sun, December 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
