Complaint Review: Www.atlantictime.com - Laguna Hills California

I purchased a new Chopard Mens Watch Medium Size with 319 Diamonds over the phone after discovering the web site www.atlantictime.com and, speaking with the owner Darrul Randal and assistant Amy Hankla.

I was told to furnish these people with my American Express card which I did for them to place a deposit on it in the amount of $20,800.

I was also told to wire them $35,200 the next day which I did. The Company sent me a written confirmation describing the watch by model number, Manufacturer and the fact that it was a MENS MEDIUM SIZE WATCH.

Atlantic time sent the watch the next day via UPS and when I opened the box it was the wrong watch! They sent me a ladies watch in SMALL SIZE despite the fact that their written confirmation clearly stated MEDIUM SIZE!!!

I immediately called Atlantictime and asked for Mr. Randal and owner and I was told that he was unavailable. I then called several more times and could not get to speak to him.

I finally spoke to Amy Hankla and she said that they had made a mistake and that I should send the watch back to them for them to replace it with the correct watch.

Amy Hankla even said that she would send me an overnight UPS airbill with insurance to cover the return to them. The next day on 12-19-03 the package arrived UPS to their office and was signed for and accepted by Amy Hankla on behalf of AtlanticTime.

I called and spoke with her and she indicated that she was sending me the correct MENS MEDIUM SIZE WATCH for the next day delivery on 12-19-03.

On l2-19-03 no repalcement watch came. I proceeded to call and Darryl Randal was again unavailable, on the ohter line, etc, etc, etc. After about 10 attempts, I demanded his cell phone number from his assitant Amy.

She gave me Darryl Randals cell phone and I proceeded to call him. He obviously saw my number on his caller ID because he answered the phone screaming at the top of his lungs, 'F*** YOU a*****e, YOU ARE NEVER GOING TO SEE YOUR MONEY AGAIN, WE ARE AN OFFSHORE TURKS AND CAICOS COMPANY " and then hung up the phone.

I then called Chopard Watch Company in NYC and discovered that the watch I ordered in a MENS MEDIUM SIZE does not even come in a mens medium size!

I then called atlantictime and spoke with Amy again and she placed me on the speakerphone. I said to her that I am a hard working person, saved up for years to buy this $56,000.00 watch and your Company took my money and never delivered the merchandise.

She replied on the speaker phone, "Ohhh, isn't that too bad, the old man lost his money" and she and several others in the background were all laughing...

Since then, I have spoke with the BBB in his area at 714-985-8922 and spoke with Lorraine and discovered that Atlantic time and their various dba's have over 23 similiar complaints ripping off people in the hundreds of thousands to millions of dollars in which they never delivered the merchandise or delivered counterfeit merchandise!

If you have done business with this Company, immediately contact the toll free number on the back of your credit card and dispute the transaction. I would also suggest calling the FTC at 1888-382-1222 or make a complaint on their internet site.

I would also sugest making a complaint with the Postal Inspector in your area as well as District Attorney Michelle Cippoletti in Orange County, California.

She can be reached at 714-347-8707. I would also suggest calling the Laguna Hills Police Dept at 949-770-6011.

Armand Miami, Florida
U.S.A.