- Report: #106559
Complaint Review: Www.ixpres.com - Internet
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Author Confirmed
Why?
Www.ixpres.com
Don't Know. Internet, U.S.A.
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Www.ixpres.com rip-off! No replies, no customer service! Fradulent! Internet
I had dial up service from www.ixpres.com. I often sent questions to them but they never, never responded. Once, I even tried upgrading my service but they didn't respond then either. Finally, I gave up and sent email notifying them that if they didn't respond I would cancel. I sent emails to the corporate address, the billing address and the sales address several times. I sent 1 final email saying that because they never responded to my communications I was cancelling. Unfortunately, they didn't respond to that either at first. When I didn't find a credit on my card from the automatic charge, I tried and tried to get them to reply.
Finally, someone got back to me but was very confrontational. He inferred that I never notified them and wanted copies of the email. I sent him several copies but the earliest one I had saved was the actual cancellation. He said that because they had billed me 4 days before I cancelled I was not able to get a refund. So, I had to pay for a whole month, they wouldn't even pro rate it. This is a money grubbing company that does not care about their customers only the money that they can grab from their customers. Don't use this company, they will rip you off.
Karen
Hanover Park, Illinois
U.S.A.
Finally, someone got back to me but was very confrontational. He inferred that I never notified them and wanted copies of the email. I sent him several copies but the earliest one I had saved was the actual cancellation. He said that because they had billed me 4 days before I cancelled I was not able to get a refund. So, I had to pay for a whole month, they wouldn't even pro rate it. This is a money grubbing company that does not care about their customers only the money that they can grab from their customers. Don't use this company, they will rip you off.
Karen
Hanover Park, Illinois
U.S.A.
