- Report: #921691
Complaint Review: www.Printingray.com - Fairfax Station Virginia
Reported By:
SV -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
www.Printingray.com
9121 Silverbrook Road, Fairfax Station, VA 22039 Fairfax Station, 22039 Virginia, United States of America
Phone:
703-436-9393
Web:
www.printingray.com
Categories:
Business Rating:
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Printingray.com Dishonest, Bad Customer Service, Do Not Base in USA. Fairfax Station, Virginia
This company is DECEITFUL, DISHONEST & MISLEADING!
1.They do not based in US and LIE about it.
I placed an order for label stickers on June 15,2012 and havent received it 'til today, July 16,2012. AVRIL, the representative told me the turnaround is 8-12 days & shipping time is 5-7 business days. In my calculation, I should receive it by the 1st week of July 2012. On July 11,2012 I emailed them for the status of my order, they said there was issue with custom. I talked to DANIEL on July 12,2012 to clarify the shipment location: how come it has issue with custom when it was sent from Virginia as they put in the website. He confirmed everything is OK now & the package IS shipped from Virginia. I was suspicious but he said it will be delivered by tomorrow. I still did not receive it on the next day, I called & emailed again on July 13,2012, it was Friday, Daniel promised it will arrive on Monday. Over the weekend I pushed him to give me the tracking number. He told me he their system went down & needed to be fixed. Today, July 16,2012 - 3 days after I kept asking, he finally gave the tracking number and I found out that they're shipping from PAKISTAN! He lied to me by saying it was shipped from Virginia.
2.They gave DHL the WRONG address.
So I checked the tracking number with DHL & found out they put 188 for the street number while our street number is 118. I have to write a letter of correction with my signature and ID and faxed it to them so the package can be shipped to correct address. It was so much hassle. I talked with Daniel again, he denied it. I have all the emails correspondence & NEVER put 188.
3.They are unreliable and misleading
They made as if they're based on East Coast but they are NOT. Daniel said they put their international locations on the website, it's NOT there & the customer service is NOT 24/7 as they put on website. They said the owner will call us and compensate us, NEVER heard again from them.
1.They do not based in US and LIE about it.
I placed an order for label stickers on June 15,2012 and havent received it 'til today, July 16,2012. AVRIL, the representative told me the turnaround is 8-12 days & shipping time is 5-7 business days. In my calculation, I should receive it by the 1st week of July 2012. On July 11,2012 I emailed them for the status of my order, they said there was issue with custom. I talked to DANIEL on July 12,2012 to clarify the shipment location: how come it has issue with custom when it was sent from Virginia as they put in the website. He confirmed everything is OK now & the package IS shipped from Virginia. I was suspicious but he said it will be delivered by tomorrow. I still did not receive it on the next day, I called & emailed again on July 13,2012, it was Friday, Daniel promised it will arrive on Monday. Over the weekend I pushed him to give me the tracking number. He told me he their system went down & needed to be fixed. Today, July 16,2012 - 3 days after I kept asking, he finally gave the tracking number and I found out that they're shipping from PAKISTAN! He lied to me by saying it was shipped from Virginia.
2.They gave DHL the WRONG address.
So I checked the tracking number with DHL & found out they put 188 for the street number while our street number is 118. I have to write a letter of correction with my signature and ID and faxed it to them so the package can be shipped to correct address. It was so much hassle. I talked with Daniel again, he denied it. I have all the emails correspondence & NEVER put 188.
3.They are unreliable and misleading
They made as if they're based on East Coast but they are NOT. Daniel said they put their international locations on the website, it's NOT there & the customer service is NOT 24/7 as they put on website. They said the owner will call us and compensate us, NEVER heard again from them.
