Report: #1456362

Complaint Review: WYNDHAM HOTELS -

0 Updates & Rebuttals

Reported By:

Jay - Dumont, United States

Submitted:

Updated:

Author Confirmed

Why?

WYNDHAM HOTELS

United States

Web:

www.wyndhamhotels.com

Categories:

Hotel, Hotel REservations, Lodging, Motels

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WYNDHAM HOTELS Wyndham Hotels, Wyndham Rewards, Super 8 Motel, Super 8 Hotel Took my money and never refunded me. Said it was not their responsibility (I have proof I canceled my reservation)

Report Attachments

I booked at SUPER 8 through WYNDHAM website - www.wyndhamhotels.com

I canceled my reservation and received email verification.

I was still charged 10 days in advance. (Same day I canceled)

I contacted both WYNDHAM & SUPER 8.

SUPER 8 never replied.

I figured the charge will just drop off from 'pending' & that would be it (since SUPER 8 never replied)

Well, 3 days later the charge went through.

I contacted WYNDHAM again and I was told that they cannot help and it must go through SUPER 8.

I explained I tried to no avail and was told again from WYNDHAM that they are not responsible and to contact SUPER 8.

I MADE THE PURCHASE THROUGH WYNDHAM - they are taking zero responsibility.

I tried SUPER 8 a third time & .... NOTHING!

I contacted WYNDHAM to alert them and they passed the responsibility again, but this time they said they would contact SUPER 8 & promised me a reply ASAP.

Well ...

5 days later and 8 more attempts to contact SUPER 8 and not a single response.

I even offered to move the reservation to another date and ... NOTHING.

I contacted WYNDHAM one last time and was told that it is not their responsibility.

Meanwhile I booked through the WYNDHAM website because the WYNDHAM name is supposed to be reliable, but they refuse any/all responsibility for their hotels.

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