- Report: #455579
Complaint Review: X5 Sydney Www.x5.com - Sydney
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X5 Sydney Www.x5.com
ww.x5.com Sydney, Australia
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X5 Sydney Www.x5.com i have also been riped by x5 but in a larger way then the rest ,am new to all this i have had broken goods replacement not the same, missing goods ,wrong goods advertised, money missing ,payments missing, i need help Sydney nsw
I too have been bitten by x5 with broken goods, goods that are not what was displayed for auction, missing credit with their virtual credit (missing real credit), and missing goods.
They did make attempts to fix some problems but these attempts were often not totally satisfactory. Often they replaced items with others of a different type, size and quality.
When i showed x5 that i was not going to leave this alone they took all my account information off the site. When i approached them over previous difficulties i was having with this site they claimed to be approaching procedures manually through emails up untill the information disappeared.
I have complained that things had gotten very confusing and stressfull. It's been about six months dealing with x5 and a large amount of money wasted and poor comunication show they really dont do much to help.
I have months of emails back and forth to them showing the lack of help and requests for problems to be solved and also their replys.
Heather
Barwon Heads
Australia
They did make attempts to fix some problems but these attempts were often not totally satisfactory. Often they replaced items with others of a different type, size and quality.
When i showed x5 that i was not going to leave this alone they took all my account information off the site. When i approached them over previous difficulties i was having with this site they claimed to be approaching procedures manually through emails up untill the information disappeared.
I have complained that things had gotten very confusing and stressfull. It's been about six months dealing with x5 and a large amount of money wasted and poor comunication show they really dont do much to help.
I have months of emails back and forth to them showing the lack of help and requests for problems to be solved and also their replys.
Heather
Barwon Heads
Australia
1 Updates & Rebuttals
Clayton
Marrickville,Australia,
Australia
x5 Rebuttal
#2UPDATE Employee
Wed, May 27, 2009
X5 does its best to ensure customer satisfaction. All items are checked prior to posting to ensure the item is in perfect condition before it is shipped. Once the item leaves our warehouse we have no control over its handling. If you received the item in a damaged condition we are more than happy to replace the item if you return the damaged product to us. Likewise if you receive the incorrect product simply return it and we will be more than happy to replace the item. With regards to your missing credit you have not properly identified what exactly occurred. Virtual credit is issued to users and has a set expiration time in which the credit must be used this is covered in our FAQ. Was it possible your virtual credit simply expired? And with respect to the 'missing goods', X5 uses a closed loop system that ensures an order is not marked as completed until it has been posted. If you did not receive the item did you consider following up this item with the postal service? X5 does not want to lose its customers as it has been built up through its strong customer loyalty. We do our utmost to resolve issues as quickly as possible. All we require is an e-mail clearly outlining the problem and we will then take steps to resolve the issue. Any abusive or threatening e-mails will not be entertained. Should you want to pursue this issue please send us an e-mail clearly detailing all your issues so that we can work to resolve this problem. Regards, Clayton
