- Report: #1413177
Complaint Review: Xfinity - Hollywood Florida
Reported By:
BKMiami -
Hollywood, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Xfinity
5100 Washington st #101 Hollywood, 33021 Florida, United States
Phone:
18552700379
Web:
www.xfinity.com
Categories:
Business Rating:
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Xfinity Comcast False charges for non-existent equipment, fake requisition numbers, fake call-backs, no refund Hollywood Florida
Xfinity added charges to my bill for cable boxes which don't exist, from Jan 2017. I noticed in February, and have called repeatedly and was told it would be fixed. It never was. In August I called again, and the CSR removed all future charges, but she needed to issue a ticket for the last 8 months @$20/month plus taxes and fees which still needed to be refunded, totalling $160. The CSR issued me a requisition ticket # of 043518793, and a promise of a refund by 9/10/17 and a call back tomorrow for verification. Also she scheduled a home visit for 9/2/17 to install a new cable box and check the house for equipment.
Nobody came and no refund. We rescheduled the visit, he came to the house, inspected our rooms, and veriifed that we've been overbilled for months and that we didn't have all that equipment that we were being billed for.
I called again...and again...and again...and 3 online chats. Everyone apologized for the no call back and scheduled new ones, and verified that the refund was justified and scheduled for the next billing cycle. NOTHING.
On 11/2/2017 I called for the 8th time, and spoke to Qunique. She said that the ticket # was wrong and gave me a new one # 044362302, promised a call back tomorrow, again..but that refunds only go back to 90 days! That would mean zero! The charges were from Jan-August..it is now November. I have been calling since February!
These people are either useless or liars. I want my $160 back and stop adding imaginary charges to people's accounts. I have reported them to the FTC and BBB today as well. Idiots and I'm trapped with them because they have a contract with my condo. I'd switch companies in a heartbeat if I could.
1 Updates & Rebuttals
BKH
Hollywood,Florida,
United States
Resolved case with Xfinity/Comcast
#2Author of original report
Tue, December 05, 2017
After filing a complaint with the BBB, FTC and Rip Off Report and messaging them on Facebook...I recieved an immediate answer from Yolando at the Executive Offices, and Dwayne from Facebook messaging. Dwayne did some math and credited me partially, and after another week of emails, Yolanda's assistant credited me the remaining $64.
It's a shame that it had to come to this..but it's over now. Fully refunded.
