- Report: #1200655
Complaint Review: Xfinity - Nationwide
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Xfinity
Nationwide, USA
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Xfinity Comcast Customer Disservice/Frozen Electrons/Pixilated Channels Everywhere, I guess Nationwide
Over the past four weeks I have a problem with cable reception on our second-floor TV. At random times of day there would be an error message: One Moment Please / This Channel Will Be Available Shortly. The 'Moment' could last anywhere from a few minutes to three weeks.
'This Channel' could range from a single channel to all channels available in our system-- channel 4 through channel 1998. The problem ranged from no reception at all to what I descibe as "pixilation:" little green dots all over the screen.
We called Comcast for service, and they sent a technician. He brought a signal booster, which heinstalled on the lines for our first-floor television. He told me that my second-floor problems were caused by the cold weather we've been having.
I cannot believe that this idiot thought he could sell such an incredible piece of ******** in this day and age. I have grey hair, but my brains have not yet melted, nor is my tool box pink....
Our second-floor TV is still suffering from frozen electrons. I do hope our upcoming service call will have a more positive outcome.
1 Updates & Rebuttals
Still Being Ignored
#2Author of original report
Mon, May 25, 2015
In January I discovered the"Physics of Frozen Electrons." A subsequent service call from Comcast brought me a replacement set-top control box, which was supposed to cure all my problems, and take care of all my complaints. So far, if I want to look ahead on any channel's schedule, I can reliably count on seeing what's available until 5:00 a.m. the next day.
This is true whether I'm checking at 4:00 p.m. today, or at midnight today. After that witching hour of 5:00 a.m. I get either nothing, or a long string of "To Be Announced." Let me just point out that TBA is as useless as a blank screen.
In February I set up a separate bank account into which I deposit the difference between the old bill and the current (alleged) amount. We have not refused to pay the additional charges, but we sent a letter asking for an explanation. So far, no response.
In addition, research has led me to names of corporate officers, with their brick-and-mortar addresses, and to the protocol filing a complaint with the Federal Communications Commissions. This is all very much a pain in the backside, and I am very seriously ill, but my brain still works, and snail mail is still a good medium.
