- Report: #1511528
Complaint Review: Xfinity - Portland Oregon
Reported By:
Xfinity Mobile is Horrible -
Portland, OR, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Xfinity
Portland, Oregon, United States
Web:
https://my.xfinity.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Xfinity Dishonest, ignorant and ploddingly incompetent service Portland Oregon
I have been trying for FOUR MONTHS to get my second mobile number ported over to Xfinity. Different reps tell me different stories. The original sales rep sold us two new phones, claiming our old ones weren't compatible with their services, which I now doubt was even true.
I've filed an FCC complaint which caused them to dig in their heels and solved nothing.
Now, today, I'm on the phone with a rep in some foreign country who has given me a kaleidescope of different answers and claims, e.g. that the number on the 2nd phone can't be changed (it was initially assigned an incorrect number), but oh now it can be changed.
Why don't I just port back to Verizon? Because Xfinity IS Verizon mobile.
Thank goodness this is not an actively used number. This is obviously an industry that needs vastly enhanced regulation along with monopoly breakups.
1 Updates & Rebuttals
Dean
United StatesXfinity Dishonest, ignorant and ploddingly incompetent service Portland Oregon
#2Consumer Suggestion
Tue, November 23, 2021
Try either going into an Xfinity store and talking to them faceto face or go on-line and use the Chat function. You'll talk with a real live local (USA) person.
