- Report: #1269930
Complaint Review: XLXEXYFaceSerum - Internet
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Author Not Confirmed
Why?
XLXEXYFaceSerum
Internet, USA
Phone:
185542709999
Web:
Encante.com
Categories:
Business Rating:
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XLXEXYFaceSerum this company should be shut down. Oregon
I have never seen a scam bigger than this. I went to to the website to order a free sample of the Encante face serum & after I put in my order info and went to check out, a web page came up for a dating site. I tried to order my free sample again thinking I pressed a wrong button but the same dating site came up again.
I received no conformation via email that the order was placed with a shipment date so I assumed the order was not placed. I tried again about a week later and had no problem placing an order for the free trial of the face serum which took me to the eye cream order for an additional $35.00 which I agreed to pay along with the $5.95 shipping from California.
Next thing I know, there are 2 charges on my credit card for $5.95 shipping fees for shipping of the free trials I never received, 1 from TX. and 1 from OR. I called the phone number listed on both charges on my credit card (1 from Mi and 1 from Tx). I tried to get these charges removed and was told that those were shipping charges they were not responsible for. Then I get a $99.00 charge on my credit card from MI (where I never received a free trial from) and called and spoke to 2 different Reps in Mi & tried to explain the situation. They were so rude and did not understand that the sample I received was not from their area.
They finally did offer me a 30% refund, however, I still owe $65.00 for a product that I have not even received!!!!
