- Report: #1065397
Complaint Review: XM radio - Internet Internet
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Author Not Confirmed
Why?
XM radio
Internet, Internet, USA
Web:
www.xmradio.com
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XM radio XM trying to scam me Internet
I have been a customer for years. 1st of this year I started my service back up online via chat. I agreed to $25 for 6 months. Nothing else was mentioned. In the past I would pay and when it ended my service would cutoff. However this time the service was interupted like in the past but then I received a 18$ bill for 1 month. I got online and spoke to xm about this and they advised me it auto renews at regular cost. I advised I was never told this. XM basically said to bad you owe it. I told them i would pay this plus the difference to start my service back but again I was advised I had to pay the 18$. This was really upsetting me. I told them forget it and I will not renew and since its already cutoff I am finished. well to this day (A few months later) my bill has grown to 51$. I decided to call xm and they tell me its in collections. I call collections(very unprofeesional) and I tell them whats going on. Bascially XM will never get me as a cust or the money they think I owe. Its ashame a crappy company cant add up what I have paid in the past years and bank on that instead of trying to scam me
3 Updates & Rebuttals
michael b
daphne,Alabama,
XM resolved
#2Author of original report
Wed, July 10, 2013
XM fixed my account to 0$ balance. its ashame I had to do this but glad its resolved
michael b
daphne,Alabama,
Incorrect
#3Author of original report
Tue, July 09, 2013
ActuallI the online agent was incorrect and failed to tell me this when I ordered it. You can't justify after the fact!
SIRIUS XM Customer Relations
We would like to help.
#4UPDATE Employee
Tue, July 09, 2013
Hi Michael -
We are sorry to hear about the miscommunication you have received. The agent on our chat services was correct. We are an auto-renewal subscription service company. We require all of our customers to call in order to cancel. If you have any questions about your account, feel free to send us an email with your contact info to [email protected] and we'll be in touch.
Thanks,
SiriusXM Digital Care Team
