Report: #192123

Complaint Review: Yahoo! Limited - Internet

0 Updates & Rebuttals

Reported By:

- Taynuilt, Other,

Submitted:

Updated:

Author Confirmed

Why?

Yahoo! Limited

http://uk.yahoo.com/ Internet, United Kingdom

Web:

N/A

Categories:

Consumer Services

Tell us has your experience with this business or person been good?

They’re awesome! (0) Super Helpful (0) They’re not great but not a Ripoff (0) Total Ripoff (0)

Yahoo! Limited sneaky underhanded billing Internet Internet

I signed up to a yahoo service that alerts me with a text message to my mobile phone every time that an email enters a certain yahoo email account, this sevice costs 18 pence per message, here is where the problem starts. Yahoo! because they have priveleged access to my details know my email address and are sending me unsolicited advertising emails which I CANNOT BLOCK what this means is that when one of their messages enters my Yahoo Inbox I get charged 18 pence for Yahoo to then send me a notification text message to my mobile phone telling me about this unwanted advertisement FROM THEM! I realised after 3 months what was going on and found that i have been sent about 20 of these messages whcih adds up to about ?3.80 not a lot of money for one person to pay , but if they are doing this to hundreds of thousands if not millions of people, then you do the maths .

I complained to yahoo customer service with the letter below, their completely unacceptable reply, which totally ignored my complaint, follows. (by the way just for fun i was being a little bit pompous with them)

-------------------

I am being abused by Yahoo , How ?

Yahoo is charging me 18p for notifying

me about advertising which YAHOO is

sending me !!!! .. this is painfull in

two ways .. Firstly , i don't want

your intrusive advertising popping up

on my phone in the first place and

secondly to then to have to pay for

all of these unwanted intrusive

adverts is annoying humiliating and a

complete abuse of your company's

position ! I would like a refund of

the money you have charged me and an

apology for such shoddy business

practice and don't be too sure that i

won't make a fuss about this on

natIonal radio, because though you may

have ripped me off for only 2 or 3

pounds , how many people across the

country/globe are you treating in this

same egregious manner! It must add up

to hundreds of thousand if not

millions of pounds.

I am unhappy about this situation by

the way.

-----------------------

THIS IS THEIR REPLY

-----------------------

Hello Nkrumah,

Thanks for writing to Yahoo! UKIE Customer Care.

When you registered your first handypay message package you were informed that "when your account balance reaches 0 messages you will be charged at Pay per Text prices (?0.18/ ?0.20)".

This is why you have been charged for your messages. Because of this we are unable to do any refunds for messages that have been purchased. For further info on refunds and billing please refer to the Yahoo! Mobile

Terms of Service on the following link:

http://uk.mobile.yahoo.com/tos/

Please let me know if you still need help.

Regards,

Eric

Customer Care - Yahoo! UK & Ireland

CONFIDENTIALITY NOTICE: This email and any attachment is confidential

and may be legally privileged. It is intended for the named recipient

only.

----------------------

Notice how i have bravely ignored their attempts to silence the truth with their darkly motived scare tactic confidentiality notice.

Nkrumah

Taynuilt
United Kingdom

Click here to read other Rip Off Reports on Yahoo

Click Here to read other Ripoff Reports on Yahoo! Limited

Reports & Rebuttal