- Report: #780054
Complaint Review: Your Internet Access - Internet
Reported By:
TJ -
Portage, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Your Internet Access
Beausejour, MB Canada Internet, United States of America
Phone:
Web:
www.yia.ca
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Your Internet Access yia.ca, YIA Deadbeats, Dont pay their bills Internet
This is a simple story, Karen the owner was buying products from my business WISP Connect and I sent some products up to her without having her pay thinking these were good honest people and now 1 year later after multiple messages, invoice reminders through paypal we are now at this point.
As a small business owner all our receivables matter and its a shame that this company lacks the ethics and morals to pay their bills. Now I know these are backwoods people but still it is a shame.
I warn other suppliers and customers, if they aren't going to pay a simple $270.00 bill what makes you think they are going to pay you or provide quality internet service.
Buyer and Seller Beware.
As a small business owner all our receivables matter and its a shame that this company lacks the ethics and morals to pay their bills. Now I know these are backwoods people but still it is a shame.
I warn other suppliers and customers, if they aren't going to pay a simple $270.00 bill what makes you think they are going to pay you or provide quality internet service.
Buyer and Seller Beware.
1 Updates & Rebuttals
Char M
Beausejour,Wyoming,
Customer Complaint for Your Internet Access
#2General Comment
Wed, July 16, 2014
I live outside of the small town of Beausejour Manitoba. My internet service provider is a small local company named “Your Internet Access” or YIA.
About 3 years when I signed up with their service, Karen, the owner and I had an ongoing disagreement for about 6 months as I was paying for service of 1.5 Mbs and receiving only 0.6 Mbs (slower than my previous dial-up service). After this time Karen finally provided the service that I was paying for and I was happy with the service until approximately 3 weeks ago.
My internet service slowed dramatically and I called YIA for a service call. They sent out a sub-contractor that has never worked on YIA equipment before and called Karen to find out how to fix the system. We had issues with the contractor not wanting to wear protective gear (a harness). As the broadband internet dish is 20 feet in the air and we have a metal roof we insisted that he wear his protective gear. He did end up fixing the equipment that we bought outright from YIA and then proceeded to complain to YIA that we made sure he was safe.
About a week later our internet service cut out altogether. We suspect that the young contractor did not tighten the bolts on the dish after he aligned it and it fell out of alignment. I called YIA to schedule another service call and stressed that the repair person must have proper safety gear for our service. Karen’s response at that time was that they obviously could not meet our expectations for service so she was just going to cancel our service immediately. I told her what I suspected and that I was happy with the services of YIA for the past years and this was not the reply I was expecting. She then informed me that she would call me the next morning (as we contacted her on a Sunday) to let me know when a service man would come to fix my dish.
On Tuesday afternoon I called and left a message at YIA.
On Wednesday afternoon I called and left a message at YIA.
On Thursday afternoon I called and left a message at YIA.
On Friday afternoon I called and left a strongly worded message at YIA that Karen’s lack of communication was unacceptable. Karen’s assistant called me within minutes to inform me that my equipment was unrepairable and I would no longer have any service. She also informed me that Karen was “out of cell range” and would not be returning phone calls until July 2nd, the following Wednesday.
I called Karen aka YIA again and informed her that she might want to reconsider the service level that she was providing to a local in a small community as word of mouth advertising could be her biggest asset or largest downfall. I was at that time willing to continue with her service if YIA would only come and fix my service.
I called Karen aka YIA on Monday July 7th and asked her again to call me to discuss my account or I would be forced to follow steps to recoup my expenses that my lack of service has caused. Such expenses include the cost of the system that I bought from YIA, the cost of the equipment I will now be buying from a competitor, the increased cost that the other provider will charge me for a business service instead of the service that I had with YIA (approximately $120/ month increase), the cost for cancelling that new service when I sell my house as it is currently for sale and I will need to sign a contract for 1 year minimum, and for the cost of lost business as I have been without this essential need for 3 weeks now and still need to wait for 1 more week until the new provider can set up the new equipment. This cost is currently approximately $3,500.00 as I am a remote working Accountant and use my internet service to download and upload large client files.
I am hoping that you will be able to help me with getting some justice with this issue as it is not fair to be forced to pay hundreds of dollars and then to be cut off service because the owner does not want to deal with her clients after we pay for unreturnable equipment and a refusal to service that equipment. I even offered to pay for the service call if the problem was not the equipment that I bought from her and she still refused to return my phone call.
If you want continuous, reliable internet service from a professional who is serious about their business ... DO NOT GET THIS SERVICE!
I am currently writing to CRTC and to the Manitoba BBB to try and get some justice from this outrageous lack of professionalism and outright greedy expense by the owner of YIA.
