Brandi
Apopka,#2UPDATE Employee
Tue, November 07, 2006
I actually work for this Zales. And I can 1) ASSURE you, we dont "press diamonds" back in...nor do we do ANY of the repairs. We do, however ship our repairs out to a repair guy. 2) It could of been a "defected" ring. I would of just exchanged it for a new one, if the diamond fell out so soon. And you have 90 DAYS to exchange, not 30... 3) Now that its a year later, I would try to "up-grade" your ring, instead of leaving it in the box. If not at my store, then definately at another. I, too, would be upset if my ring was going in and out of repairs. And i apologize if the sales associate was rude to you, we dont want to drive customers out, we want to resolves the issue. I would of talked to the store manager and see what he/she could of done for you, before totally turning your business away. I hope in the future you dont totally turn your head away from our store. We ARE making a lot of changes in a good way :)