Complaint Review: ZipBooks Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust: ZipBooks is a free accounting software for small businesses. ZipBooks platform allows businesses to send invoices process credit cards track expenses and much more. ZipBooks also allows small business owners simple access from your home office or on the go. ZipBooks has excellent customer service representatives to help when needed. - Lehi Utah

Ripoff Report REVIEW /Commitment to Customer Satisfaction

ZipBooks joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By ED Magedson - Founder, Ripoff Report

ZipBooks approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at ZipBooks did just that.



ZIPBOOKS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

" ZipBooks is the only web-based accounting solution that builds invoice financing directly into a small business’s workflow. In the moment that a company is sending an invoice, they can simply click “Get Paid Now,” and ZipBooks’ unique technology immediately kicks off a transaction that pays the small business for its invoice and schedules future repayment. This solution significantly eases the difficult cash flow cycles faced by nearly all small businesses. While traditional invoice financing is a paper process with long applications and slow transfers, ZipBooks’ financing happens with one click and usually deposits cash in less than 24 hours.

In addition, ZipBooks is built on modern technologies that enable rapid iteration and development, especially competing against legacy technologies like QuickBooks.



WHY ZIPBOOKS IS BETTER THAN THEIR COMPETITORS

” ZipBooks’ uniquely meets the needs of small business owners

Small businesses need accounting software and timely financing to survive and grow. ZipBooks is the only option that seamlessly provides both the day-to-day functionality needed to run a business and access to short-term capital in one product.

Small business owners are price sensitive and ZipBooks uniquely meets the needs of this important sector of the economy by avoiding the need to charge a monthly subscription for our services. Compare that to the $20/month you would pay with QuickBooks. “ZipBookers” also enjoy lower credit card processing fees compared to QuickBooks (2.9% vs. 3.4%).

Newer companies with no credit history frequently fail to meet the company history and income requirements set by traditional SMB loan providers, but the visibility offered us through their ZipBooks account history allows us to underwrite financing needs with confidence and at an affordable rate.

QuickBooks users prefer ZipBooks

QuickBooks (QB) is the 800-pound gorilla in the accounting software marketplace. They have 80%+ marketshare in the United States with over 1 million accounts subscribed to QuickBooks Online (QBO), Intuit’s answer to growing customer demand for web-based accounting software.

A single dominant player has left many users feeling stuck with nowhere to go. ZipBooks has the opportunity to meet the needs of these users, intercept users making the switch from QB to QBO, and win over QBO users with a superior experience, better value, and core feature parity.

ZipBooks is the first result when you google “QuickBooks alternative”, so we’ve collected feedback about ZipBooks from former QB users already. Customer sentiment from this user cohort is encouraging. They find ZipBooks functionality to be more intuitive and possess a superior aesthetic.

ZipBooks is more competitively priced than QB. ZipBooks’ innovative business model means that we don’t charge a monthly subscription and our credit card processing rates (2.9%) are meaningfully lower than QB Payments (3.4%).

ZipBooks’ management team has a proven track record

Tim Chaves (HBS ‘15) is Founder & CEO of ZipBooks and is responsible for product and design. After selling his design firm, Tim started programming ZipBooks while attending business school. Prior to that, Tim co-founded a mobile phone accessory company that was later acquired by ZAGG.

Jaren Nichols (HBS ‘15) is responsible for revenue and operations. After graduating from BYU’s Master of Accountancy program, Jaren worked at notable Bay Area companies, including Google. Jaren was the Director of Global Strategy at Insidesales.com before joining ZipBooks.

Brad Hanks (BYU ‘05) is responsible for user growth and customer support. Brad was the first full-time marketing hire at Lucid Software, where revenue grew 800% during his three-year tenure.

Adam Kirk (Utah ‘11) is an experienced computer engineer and supports Tim in architecting and building the product. Adam founded and ran a software development company for 6 years before joining ZipBooks. Adam developed Calvetica, a popular iPhone calendar app with over 500k+ downloads.

At ZipBooks we pride ourselves on our customer service. We have the highest reviewed accounting software in the marketplace. A quick search for ZipBooks reviews will reveal great customer service no matter where you look.



ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, ZipBooks is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at ZipBooks, Ripoff Report is proud to give ZipBooks a positive Rating. ZipBooks made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.



STATED IMPROVEMENTS FROM ZIPBOOKS

Their policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. ZipBooks is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

ZipBooks is dedicated to customer satisfaction. ZipBooks receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

*Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].

This kind of dedication to customer service means that ZipBooks will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with ZipBooks, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company's response and to insure customer satisfaction). You can call ZipBooks, directly at (415) 964-1947.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with ZipBooks, or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at [email protected].

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that ZipBooks meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Consumers can feel safe confident and secure when doing business with ZipBooks.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and ZipBooks’ Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers



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ED Magedson: Founder, Ripoff Report

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