Complaint Review: Zymetrical - Hatfield Virginia

----- Original Message ----- From: Ray W. To: sales@ Sent: Thursday, March 30, 2006 10:30 PM Subject: Rip Off Report Dear Zymetrical, I wanted to write to you and explain the weird postings on rip off report. The order in question was ordered for me by an employee. I own a ********* business here in pa. ******* ***** *********. The secretary who ordered off the company computer here did all the odd stuff. It has been a crazy day. Turns out she caused allot of problems here for my company which all started to come in today. Promising, ***** services ect. at prices that we couldn't do. I don't want to get into too much detail about her and what has happened on my end. Still trying to sort some stuff out. I went on rip off report and tried to get the post taken off but they won't do that, so I posted a disregard to the post. That is about the best I can do on that matter. Needless to say she was let go earlier and now I'm left to pick up the pieces and correct the wrong doings. The rip off report came in here before she had time to delete that one as she did with the others (I think) because I have no records of the emails posted on rip off report, except for the one asking about using the images for the dropshipping. I sincerely apologize for any problems and if there is anything I can do that you know of about the rip off report thing I will be more than happy to rectify it with them. There was no problem with my order. I got everything fine as you noted 29 days later I had no complaints. Being with ****** ******** I am out of the office most of the day but now I got my Mom :) in here to man the computer while I'm gone. Sorry for the long email. I am the type that doesn't complain and if I have a problem I'll drop you a line and ask before I do anything. I emailed about the pics simply before I wanted to start anything just to make sure. I (meaning me and only me not the secretary or anything) would still love to deal with your company and assure you that this won't happen as I have now installed new passwords and everything for my ebay accounts, paypal ect. As a matter of fact I wanted to order some stuff for my nephews and have it shipped to their house so I can see what the label looked like before I would dropship items. If you feel that it is best that we not do business that is fine. I would still like to, as I am a local business owner and have no intentions but making some money and doing the same for you. As stated above, I would and will contact you first before I would do anything because that is the way I want people to do business with me. Again sorry for the long post. If there is anything I can do please let me know. It's funny, today was going really good too. Had a couple of jobs that went really well then BAM!!!! it all caved in. Thank you for your time and again I and ******* ***** ********* are very sorry for anything that happened and are willing to help rectify the problem. I would still love to buy from you guys as well as have items dropshipped on my own site but if you would prefer not too then I understand but for my own conscious I had to try and rectify in some way. Thank you very much and hope to deal with you in the future. You can contact me at **********@verizon.net as well. ----- Original Message ----- From: Brian@ To: Ray W. Sent: Thursday, March 30, 2006 11:56 AM Subject: Re: Rip Off Report Ray, First and foremost I want to apologize again for any inconvenience you may have experienced, and I want to extend my gratitude to you for clarifying the situation, and trying to rectify whatever damage has been done, even if that effort is fruitless. The complaint above makes a bit more sense after reading your email. I am very sorry to hear that you have been put into an awkward position over the actions of an overzealous employee. Mistakes happen, and by their very nature are unavoidable. It is what is done to make such mistakes right that truly matters. I have re-read my "rebuttal", and I feel that may not have come off as professional as I would have liked, and perhaps I should apologize for that. I was extremely frustrated, knowing well that the circumstances did not match up with the complaint whatsoever. Albeit the circumstances are a bit different, but this is not the first time this type of complaint has been filed against my company without cause, or over such a small misunderstanding, without any recourse on our part after the fact. Unfortunately, it doesn't appear that complaints can't be removed from this site; I will keep my opinions about those policies to myself. To explain my point of view and my perspective, we are an internet company that sells novelties, or a novelty company that happens to be online. However you look at it, the internet is an integral part of our business, and we could not have one without the other. Although the % of complaints you see is miniscule in relation to the number of orders we have successfully shipped (and less than industry averages), or when compared to our satisfied customers and their testimonials, it can be misleading if other things aren't taken into account when looking at such complaints, regardless of the merit of them. With that being said, reputation & credibility is extremely important for us, and if nothing else, the fact that we are in an age of consumer based journalism where customers can post whatever they want for any reason under the sun, only serves to make us more customer-centric, and more service oriented. Not to ramble. As for you ordering anything else with our company, I see no problem with that as this appears to be an isolated incident, and a strange set of circumstances at that. It should be no surprise that your account with our company was deactivated yesterday, but I have since opened that back up, and you can now place future orders with us should you chose to do so. Should you have any other questions, or if I can be of further assistance, please contact me. I wish you luck straightening out things on your end, and hope that your secretary didn't do too much irrevocable damage. I hope that you won't mind if I append your email below to this complaint for clarification, minus the personally identifiable facts of course. Brian

Ray, The wording in your own complaint leaves one to question what, if anything your motive may be in regards to filing this complaint. To ensure that nothing is taken out of context, I have posted all of the emails between our company and yourself. Nothing has been altered in any of the communications either way, but your name & email, to protect your anonymity. All too often with public complaints, more times than not in fact, things are generally omitted and/or exaggerated by the customer, regardless of the company in question. It is imperative that people look at both the context of such complaints, and more importantly, the source, otherwise things might be terribly misleading. I am truly puzzled as to why you would even consider doing business with, certainly not in a larger capacity, if you were clearly so upset about the first order that you felt the need to lodge your concerns in a "rip-off" report about the mishap, 29 days after the fact. As for the mixup with your order (#152819), we would have been more than happy to reship or refund that - but neither of which was requested by you - (to reiterate, your email is posted below, verbatim). To clarify, you ordered 8 items, 7 were shipped correctly, in a reasonable time frame. We apparently goofed on one. Once again, we sincerely apologize for that. Despite the fact that a small number of people have voiced otherwise, we shipped over 38,000 orders in 2005. I assure that this is not typical or indicative of how the average order goes. As for your request to join our dropshipping program, to use our images, or to order from us again, I believe it would be best if you did none of the above, considering that you evidently feel that we screwed your first order up so badly. Customer email 3/1/2006 4:22pm > ------ CUSTOMER TEXT REQUEST ------ Subject: Question:, I have a question about your drop shipping program Comments: Greetings, I was looking at your dropshipping section on your site. I had one concern about the program and it was the shipping label that my customer would see. Is there a way that your shipping label could have just Customer Care or Distribution Center or something along those lines instead of the company name? If item are being dropshipped the last thing a person would want is their suppliers name being printed on the label or invoice. Just an idea. Let me know if this would be possible as I would like to have items dropshipped. Thanks allot. name: Ray E W****** > --------- END OF TEXT REQUEST -------- Company response 3/1/2006 4:48pm (22min later!) > ------ COMPANY RESPONSE ------ It will have our company name on it. It will not have our company url or anything else. > --------- END OF TEXT REQUEST -------- Customer email 3/6/2006 2:48pm > ------ CUSTOMER TEXT REQUEST ------ > Hello, > I ordered a large fake vomit for $1.99 and what I got was two small pet > pukes. Was this a mistake or was this the company substituting for > something out of stock? It shows in stock on the website. Thanks for any > info. > --------- END OF TEXT REQUEST -------- Company response 3/6/2006 4:16pm (1hr28min later!) > ------ COMPANY RESPONSE ------ The fake vomit is temporarily out, our sincere apologies. > --------- END OF TEXT REQUEST -------- You then sent another email at 6:45pm on 3/28, after business hours, during the busiest week of the year, and after not receiving a response immediately (not as quickly as the first 2 anyway), then sent another email at 9:05pm on 3/29. A response was given to the second email in a timely fashion. Had you given us a bit more time to answer the first, I assure you that would have been answered as well. Customer email 3/28/2006 6:45pm > ------ CUSTOMER TEXT REQUEST ------ Hello, I was browsing your site and was curious to see if I would sell your products and have them dropshipped can I use the pictures (not descriptions) from your website or do I have to get them myself? Thanks allot. Ray W. "I'm a big fan of money. I like it, I use it, I have a little. I keep it in a jar on top of my refrigerator. I'd like to put more in that jar. That's where you come in." > --------- END OF TEXT REQUEST -------- Customer email 3/29/2006 9:05pm > ------ CUSTOMER TEXT REQUEST ------ Hello, I was browsing your site and was curious to see if I would sell your products and have them dropshipped can I use the pictures (not descriptions) from your website or do I have to get them myself? Thanks allot. Ray W. "I'm a big fan of money. I like it, I use it, I have a little. I keep it in a jar on top of my refrigerator. I'd like to put more in that jar. That's where you come in." > --------- END OF TEXT REQUEST -------- Company response 3/30/2006 3:37pm > ------ COMPANY RESPONSE ------ Ray, You can use our pictures, that is fine. You can even hotlink them if you like. Sorry for the delay in getting back to you. Brian > --------- END OF TEXT REQUEST -------- Once again we apologize for the inconvenience, and we wish you the best of luck with your future endeavors, in the novelty retail business, or wherever they may lead you. Although I find it unlikely, should you have any additional concerns, or questions that you do not feel that have been addressed, please contact me. If you feel the need to write anything else about your experience with our company, I would kindly ask that you not write anything that may be considered false or flat out inaccurate.

This report was posted incorrectly. In fact Zymetrical packs and ships thousands of packages a week and has thousands of satisifed customer's. I use them and never had a problem. Thanks and please stop by www.zymetrical.com and pick up some stuff. You'll be glad you did.