51, Report:
#1074200
Posted Date:
Aug 08 2013
Ancestry.com failed cancelation without sympathy Internet
I signed up for a monthly billed account on Ancestry.com in early 2013. Went through the free trial and decided to stay another month. When I could no longer find interesting information, I cancelled the account online on March 20th.
About a week ago, I find out I am still being bil...
Entity
Ancestry.com
Categories: Customer
52, Report:
#1064486
Posted Date:
Jul 05 2013
californiabirthindex.org AKA Ancestry.comRootweb.comDreamhost.com Takes public record and posts them free on the internet without authorization or permission Brea California
www.californiabirthindex.org takes public birth records and posts your age, birthdate, AND your mother's maiden name including location where you are born on the internet and available for anyone to search without authorization or permission. There is no opt out or removal of ...
Entity
californiabirthindex.org
Categories: On-Line Business
53, Report:
#1064046
Posted Date:
Jul 03 2013
ancestry.com Had to cancel my debit card. Internet
I chose the 14 day free trial membership. On the 13th day of my free trial I went to cancel my membership only to find out that I have to cancel two days ahead of time or else they can legally bill me because it's written in the terms and conditions that I agreed too. I didn't s...
Entity
ancestry.com
Categories: Unusual Rip-Off
54, Report:
#1062820
Posted Date:
Jun 28 2013
Ancestry.com Unauthorized Credit Card Charges with no Option to Cancel Internet
I signed up for a free tiral of ancestry.com. Supposedly, if I was unhappy with the service, I could cancel my membership within 7 days and I would not be charged. I cancelled within 24 hours--just wasn't what I was looking for--and yet they still charged my credit card the $7.9...
Entity
Ancestry.com
Categories: On-Line Business
55, Report:
#1048173
Posted Date:
May 03 2013
Ancestry.com Deceitful Automatic Renewal of Subscription Internet
Back in 2011 I subscribed to Ancestry.com to perform some genealogical research on my family. At the time I intended a 1 year subscription only, did my research and stopped using the Acestry.com website and services. Unfortunately, I learned recently that Ancestry.com had automatica...
Entity
Ancestry.com
Categories: Consumer Services
56, Report:
#1040744
Posted Date:
Apr 05 2013
one great family I signed up for a quick research on my family background to add in my writing assingment for class. One great family was offering a three day free trail to use their website. I emailed them two days l springville, Utah
charlotte madras oregon. I would had liked to had one great family's phone number in the first place. I found their information on file a report website and I am now angry about it. I emailed one great family two days after I signed up on their website to cancel every in...
Entity
one great family
Categories: Liars
57, Report:
#1039719
Posted Date:
Apr 01 2013
ancestry.com Beware ripoff of automatic renewals which company will not refund! Internet
Beware of subscribing to this company! When I obtained a trial membership to this company, it did not expire as I expected, but was then automatically renewed several times which I did not want. Today I received a credit card bill with the latest charge, and called immediately...
Entity
ancestry.com
Categories: Internet
58, Report:
#1037647
Posted Date:
Mar 25 2013
Ancestry,Com Bait and Switch Internet
Received an offer by email from Ancestry.com offering a six-month subscription for $49.00. Contacted them on 24 March 2013 and placed a subscription, order no. 105892134 charged to my credit card. Attempted to use the subscription but no avail. Called the customer ...
Entity
Ancestry,Com
Categories: Bait-and-Switch
59, Report:
#1034894
Posted Date:
Mar 15 2013
Avanquest North America, Inc. Nova Development Non-responsive customer support; false refund guarantee Calabasas, California
My experience was that the stated claim of complete satisfaction and refund is false. I purchased the software from Office Max, not from Ancestry.com/Nova Development. I returned the software within the 60 day period to Avanquest. My refund request status was listed as approved afte...
Entity
Avanquest North America, Inc.
Categories: Computer Software
60, Report:
#1024561
Posted Date:
Mar 06 2013
Ancestry.com Hidden recurrent billing , Internet
I signed up to ancestry.com some 7 months ago. I am usually extremely good at looking out for small print language indicating there will be an automatic renewal on the web based services I sign up for--and I am a professional editor. But I must have missed this one. A month ago, I w...
Entity
Ancestry.com
Categories: Consumer Services
61, Report:
#1016451
Posted Date:
Feb 19 2013
OneGreatFamily onegreatfamily.com SCAM. FRAUD. Internet
I have been researching my ancestors online through Ancestry.com and also another website. I get a pop-up message that asks if i would like to add my family tree information to a larger one that is growing rapidly. I thought it was part of ancestry.com advertising for a new feature ...
Entity
OneGreatFamily
Categories: Credit & Debt Services
62, Report:
#1011882
Posted Date:
Feb 11 2013
ANCESTRY.COM POOR CUSTOMER SERVICE SUPERVISOR, Internet
Ancestry.com is a money first, customer service last. I used the site over a year ago to look up something for my mom. Haven't used it since. I received a bill Friday (through credit card) and went to cancel. Because the credit card billing cycle is different that when Ancestry.com ...
Entity
ANCESTRY.COM
Categories: Consumer Services
63, Report:
#1001104
Posted Date:
Jan 22 2013
![](https://www.ripoffreports.com/report-images/45*34/docs/635ee78c-0c20-4a36-9895-20ee74bcefb8.png)
Ancestry.com Free trial scam - do not give them your card number, they will charge you, Internet
Whenever you have a free trail that charges money its not free. Ancestry.com charged my account with out my consent twice in the amount of $77.40. Back in july I checked it out (you have to get the free trail in order to check it out), thinking it was a reputable site I gave my...
Entity
Ancestry.com
Categories: Personal Services
64, Report:
#1001292
Posted Date:
Jan 22 2013
Ancestry.com Rip-off: They keep billing your credit card ancestry.com, Utah
I purchased Family Tree Maker software - included in the software price was a **Free** on year subscription to Ancestry.com. We had to call Ancestry.com to activate our free subscription and give them credit card information which I was told was the only way to activate it eve...
Entity
Ancestry.com
Categories: Websites
65, Report:
#992516
Posted Date:
Jan 17 2013
Citibank Bad Banking Practices Cambridge, Massachusetts
To All Concerned:
We are requesting help from both inside and outside Citibank from the CEO of the company to the Citibank ethics department, our state and federal congressmen and senators, state and federal consumer protection bureau, the better business bureau, Citiba...
Entity
Citibank
Categories: Banks
66, Report:
#992660
Posted Date:
Jan 07 2013
![](https://www.ripoffreports.com/report-images/45*34/docs/3a2e0f46-2e32-4630-ad59-84eff5ed19cd.png)
Ancestry.com Cannot cancel account. Takes funds day before agreed to. Provo, Utah
Ancestry.com offers a FREE 14 day trial. They require a credit card to use when you decide to continue. If not they state you can cancel within 14 days. They are available as advertised 7 days a week. The site was not available for cancellation, no one answer...
Entity
Ancestry.com
Categories: Personal Services
67, Report:
#979376
Posted Date:
Dec 08 2012
ancestry.com auto renew - didn't process cancellation, Internet
Ancestry.com only has an auto-renew policy. When I received my first credit card bill with the auto-renew, I got online and cancelled my subscription. It said I had a refund coming, but there was no followup on their part. A month later, I hadn't received my refund so I called custo...
Entity
ancestry.com
Categories: Internet
68, Report:
#974577
Posted Date:
Nov 27 2012
Ancestory.com Ancestry.com Unable to Cancel Service Provo, Utah
I attempted to cancel my service in Oct. of this year (2012). I couldn't see how to do it online, so I called the Customer Service number. A service rep answered the phone and walked me through the process. I stopped using Acestry.coms service, despite the fact that I...
Entity
Ancestory.com
Categories: Websites
69, Report:
#90084
Posted Date:
Nov 15 2012
Ancestry.com & Myfamily.com free trial ripoff cost me $100!!! They will not cancel!!! DONT USE THEM!! Provo Utah
I signed up for their free 14 day subscription as well. I used the service the day that I signed up (which, I believed I was signing up for a 99.95 ANNUAL membership, not Quarterly!).
I never used the service again. I called to cancel the subscription, and they said My cancella...
Entity
Ancestry.com - MyFamily.com
Categories: Telemarketers
70, Report:
#106096
Posted Date:
Nov 15 2012
Ancestry.com. Myfamily.com rip-off! I cancelled before the fourteen days free trial was over and because of no cancallation number. I can't get a refund. Provo, Utah
As I stated before. I called July 30, 2004 and told them I was having problem getting the information and Sunday August 1, 2004 was the end of my free trial period. The Lady She would try to correct the problem. I said ok but I still wanted to cancel.
I received my credit card b...
Entity
Ancestry.com - Myfamily.com
Categories: On-Line Business
71, Report:
#78706
Posted Date:
Nov 15 2012
Ancestry.com - MyFamily.com - RootsWeb.com - Ancestry.co.uk - Genealogy.com Complete and utter ripoff Provo Utah
I cannot add anything more illuminating and different to those messages that have already been posted; unfortunately, I'm traveling down the same road at present.
However, I would like to contact my state's attorney general's office, or perhaps file a class action suit.
...
Entity
Ancestry.com
Categories: Personal Services
72, Report:
#134040
Posted Date:
Nov 15 2012
MyFamily.com - Aka Ancestry.com - RootsWeb.com, FamilyHistory.com ripoff Consumer Fraud and Deceptive Business Practices Ripoff Provo UtahProvo Utah
Ripoff Consumer Fraud and Deceptive Business Practicesby Ancestry.com aka MyFamily.com, Inc. MyFamily.com, Ancestry.com, RootsWeb.com, FamilyHistory.com
No. I did not renew any order for Ancestory.com or MyFamily services, but I was charged for a year in spite of this and the fac...
Entity
Ancestry.com - MyFamily.com - MyFamily.com, Ancestry.com, RootsWeb.com, FamilyHistory.com
Categories: Internet
73, Report:
#188801
Posted Date:
Nov 15 2012
Ancestry.com, MyFamily.com, Geneology.com Ancestors, Scam, RipOff, billing errors Provo Utah
IF YOU CAN FOLLOW THIS YOU WILL SEE WHAT I'VE BEEN UP AGAINST, ALONG WITH MANY, MANY OTHRS.
DON'T FALL FOR IT - ANCESTRY.COM, MYFAMILY.COM or GENEOLOGY.COM
Fw: Re: Cancellation Confirmation
Discussion Thread
Customer (PB) 04/26/2006 11:21 PM
You billed me in error so...
Entity
Ancestry.com MyFamily.com, Geneology.com Ancestors
Categories: Corrupt Companies
74, Report:
#964600
Posted Date:
Nov 04 2012
Ancestry.com Ancestry.ca Sets you up to take your money. Internet
A common scam... Ancestry.com & .ca offer a so called free 14 day trial to use their services. You have to give your credit card information. Then, if you don't remember to cancel the account within fourteen days, you automatically get billed for a year's subsc...
Entity
Ancestry.com
Categories: Internet
75, Report:
#963360
Posted Date:
Nov 01 2012
ancestry.com Tried it for a day, paid for 100. What a scam, they acted like I was the first person this happened to. Internet
DO NOT USE ancestry.com. The say the trial is free, you think you cancelled, but the bills will keep coming. I did not notice the charges for several months, the first statement after my cancellation was clean, after that the charges started. I used the service for...
Entity
ancestry.com
Categories: Internet Fraud