51, Report:
#351038
Posted Date:
Jul 17 2008
Roomstore Bad Furniture,Bad Customer service Rockville Maryland
I purchased furniture from roomstore on Nov. 20, 2007, the furniture was delivered in December same year. I noticed that one of the furniture was not in good shape. I told them about it and they sent their technician to my house to have it fixed. Some days after it was fixed it bec...
Entity
Roomstore
Categories: Furniture Manufactures
52, Report:
#333919
Posted Date:
Jun 22 2008
RoomStore Special order hassle Richmond Virginia
I ordered a living room set from the RoomStore off of Midlothian Turnpike on February 20th. It had to be special ordered and the salesman, in his sleek southern accent, told me it could take 8-10 weeks to come in. But then he added under his breath that special orders often come i...
Entity
RoomStore
Categories: Furniture & Furnishings
53, Report:
#341820
Posted Date:
Jun 19 2008
The Roomstore - bill Austin BOLD FACE LIERS/RIP OFF Pheonix. Arizona
ON APRIL 29 2008 I JUST GOT OUT OF THE HOSPITAL AND NEEDED A BED . I WANTED HARD WOOD LIKE OAK CHERRY MOHGANYI WANTED THE DRESSER TO BE WELL BUILT.TOLD BILL AUSTIN THE SALESMAN WHAT I WANTED...I COULDNT BEND DOWN OR MOVE VERY WELL I WAS HORRIBLE PAIN.I REPEATEDLY ASK THE STORE STAFF...
Entity
Roomstore - bill Austin
Categories: Mattress Stores
54, Report:
#326224
Posted Date:
Apr 23 2008
RoomStore Very poor customer service Waldorf Maryland
I purchased furniture ($8500 worth)from the RoomStore in Waldorf, MD in mid March 2008. I bought the furniture on a Saturday, was told that some items were on order, but that everything would be in stock by that Monday and that everything would be delivered that week. It turned out ...
Entity
RoomStore
Categories: Furniture & Furnishings
55, Report:
#321121
Posted Date:
Mar 26 2008
Roomstore In Arizona Again 5 months to get cushions replaced on new couch and we are still waiting Phoenix Arizona
I would like to ask you my friends if you are interested in something that is almost impossible to do these days. That is to hear me and finally do something about how we consumers get treated. I already wrote a letter to you but now like I said I am sticking to my word of making th...
Entity
Roomstore In Arizona Again
Categories: Furniture & Furnishings
56, Report:
#319400
Posted Date:
Mar 19 2008
The Roomstore The Roomstore has HORRIBLE CUTOMER Service - Belmont is the worst! West Northern Phoenix Arizona
I bought a bedroom set for over $2000 in June 2006 .. This December 2007 the bed broke becuase they sell shit products. I called them repeatedly until I finally got one of them to schedule an appointment for them to come and pick up the broken rails.
They picked them up in ear...
Entity
The Roomstore
Categories: Home & Garden Stores
57, Report:
#317494
Posted Date:
Mar 13 2008
Arizona Room Store Cussed, told me oh well, lied about warranty, rude, unprofessional Phoenix Arizona
Consumers,
We spent nearly 3000.00 bucks at this place only to find that they will never honor there warranty. When we called in about the finish coming off our coffee table the jerk manager at customer service told us owell, youre stuck with it now. WHAT?? We sent 3 letters to d...
Entity
Arizona Room Store
Categories: Furniture & Furnishings
58, Report:
#308975
Posted Date:
Feb 15 2008
The Roomstore Extremely Low Quality Leather Sofa and Serious Lack of Concern, Slow or No Response to Customer, and Lack of Responsibillity Phoenix Customer Service Arizona
I purchased and ordered a leather sofa and matching ottoman from The Roomstore September 2007, which was delivered just before Thanksgiving. After about a month I noticed white was showing through, and on 12/29/07 called the Roomstore and informed both the salesman and manager of ...
Entity
The Roomstore
Categories: Furniture & Furnishings
59, Report:
#281361
Posted Date:
Jan 04 2008
The Roomstore Customer Service, Gail Coley Gail Coley, Unfair and unprefessional treatment from upper management of the The Roomstore Customer Service, how they treat their employee's!!! Rocky Mount North Carolina
I was employed with The Roomstore for 2yrs and 9mths. When I first started with this company it was great. It was a normal call center as any other I had been in before. I was first a regular phone agent, then was trained on how to key and complete tech reports, however; over time t...
Entity
Gail Coley, The Roomstore
Categories: Employers
60, Report:
#291137
Posted Date:
Dec 28 2007
Roomstore So quik are we to take the money. Oh sooo slow to help me. 2012 is a long time away Glendale Arizona
i would like to start by saying bravo to the roomstore in general. I was just reading on my friends the roomstore and I came across this site just now. It has perfect timing for me because i am in the middle of a war zone down here.
i bought a couch about in may. 2007 and i finan...
Entity
Roomstore
Categories: District Attorneys Assistant DA
61, Report:
#281311
Posted Date:
Oct 27 2007
Roomstore Poor Quality Furniture and Bad Customer Service North Richland Hills Texas
We bought a bedroom suit for my son back around December 2006. We pickup up our furniture from your warehouse and assembled it ourselves. First problem was that the trundle bed was damaged when we opened the box and folded it out. The second damage was done when the service peopl...
Entity
Roomstore
Categories: Furniture & Furnishings
62, Report:
#279596
Posted Date:
Oct 18 2007
Room Store Shabby Treatment of Customers Raleigh North Carolina
Here is an actual exchange between me and the Room Store. At issue is a single coffee table retailing for about 200 bucks. My original message is at the bottom and the insane conversation with Customer Service proceeds up the page.
Good morning,
We apologize for the misprin...
Entity
Room Store
Categories: Furniture & Furnishings
63, Report:
#274560
Posted Date:
Sep 14 2007
Tim Walters Room Store Customer Service MGR Room Store, Mesa, AZ - Tim Walters snake Mesa Arizona
We ordered a special order tables and chairs from the Room Store at Fiesta Roomstore. Since receiving it we had contacted them numerous times to repair or correct the warping of our table. No one called us back. Last week my husband called the Roomstore about the warranty issue and ...
Entity
Tim Walters Room Store Customer Service MGR
Categories: Kitchens
64, Report:
#270431
Posted Date:
Aug 27 2007
The Roomstore Damaged and repaired furniture sold to customers as new furniture ripoff Phoenix Arizona
As an employee (soon to be x-employee, I hope to find other employment soon) I have seen plenty. The warehouse where the consumers furniture is stored is not a controled environment. It runs about 130 degrees in the summer months with only a swamp cooler. I have seen new sofas go ...
Entity
The Roomstore
Categories: Furniture & Furnishings
65, Report:
#249875
Posted Date:
Jul 31 2007
ROOMSTORE Bad Furniture, Rude, No Customer Care Myrtle Beach South Carolina
On March 24th I purchased a recliner from Roomstore. I tried many recliers and this was the one that was comfortable. I have a lot of health problems and nned something that fit me.
The other day I felt the left arm of the chair and noticed that the padding in that arm was almost...
Entity
ROOMSTORE
Categories: Furniture & Furnishings
66, Report:
#220310
Posted Date:
Jul 23 2007
ROOMSTORE FURNITURE Unfriendly, Poor quality of service, poor quality of wood Ripoff Fairfax Virginia
Roomstore Furniture is probably one place where you can see no Customer Service. The manager, representatives are rude. They have some Policies that is totally not comprehendible by a common man. I WOULD SAY DO NOT BUY AT ROOMSTORE FURNITURE. THERE ARE LOT OF SHOPS OUT THERE WHICH I...
Entity
ROOMSTORE FURNITURE
Categories: Consignment Stores
67, Report:
#260149
Posted Date:
Jul 11 2007
RoomStore ripoff Good Luck on Warranty Work Everyone has a different story Phoenix Arizona
On May 2nd 2007 I put in a warranty claim for a couch that I have. I did buy RoomStores , 5-year furniture protection and Extended Warranty Plan. The recliner handle broke, and the padding on the recliner got minimized to a mere centimeter or so. No worries, I have the warranty r...
Entity
RoomStore
Categories: Furniture & Furnishings
68, Report:
#226686
Posted Date:
Jun 16 2007
Roomstore - The RoomStore RIPOFF REFUSES to cover ODOR left by urine accident after cleaning under their warranty does not fix the problem! Phoenix Arizona
I purchased a dark brown leather sofa and loveseat from the Roomstore in March 2005. I also bought the 5 year purchase protection plan.
In November, my baby niece was very ill with a kidney infection and had an accident on the sofa (urinated). It soaked into both cushions as well...
Entity
The RoomStore
Categories: Furniture & Furnishings
69, Report:
#143704
Posted Date:
Jun 16 2007
The Roomstore Broken promises, shoddy service, screw you attitude and outright lies Ripoff Glendale Arizona
On April 29th, my wife took her mother to the Roomstore at 59th Ave and Bell Road in Glendale, to purchase some living room and bedroom furniture for the addition we built to our house for her.
She paid cash for the items which was a six drawer chest, two three door night stands,...
Entity
The Roomstore
Categories: Furniture & Furnishings
70, Report:
#234156
Posted Date:
Feb 03 2007
RoomStore ripoff Would not honor Warranty Leesburg Virginia
We bought a $2500 bedroom set and purchased the extended warranty.
The furniture was delivered and we noticed that one of the pieces was damaged. The delivery guys told us to contact the company before the one year warranty expired and they would take care of it.
We contacted ...
Entity
RoomStore
Categories: Furniture & Furnishings
71, Report:
#226024
Posted Date:
Dec 18 2006
The Roomstore Still waiting for delivery of purchased furniture* Does it exist* Ripoff Scottsdale Arizona
Recently moved to Arizona from the Midwest and needed to purchase a new entertainment center for our new home. Went to the Scottsdale RoomStore and found just what we were looking for. The salesperson, (Linda), said it was a new line and would have to be ordered. We placed a dowm...
Entity
The Roomstore
Categories: Home & Garden Stores
72, Report:
#225875
Posted Date:
Dec 17 2006
ROOMSTORE, GLENDALE Ripoff, paid for cushions, 10 weeks later they have not come in. Salesperson never placed the order and LIED that I canceled it. Glendale Arizona
I found an email address for one of the Owners Dan Selznick
[email protected]
My particular case - We have bought 6 or so rooms from Roomstore over the years. We had a favorite red couch and over the years the cushions got worn. We ended up buying a whole new couch and later d...
Entity
ROOMSTORE, GLENDALE
Categories: Furniture & Furnishings
73, Report:
#222130
Posted Date:
Nov 25 2006
Room Store Furniture Worst Customer Service ever, poor delivery, busted furniture, damaged home Glen Burnie Maryland
This has been the absolute worst experience I've had with any store ever. I ordered a bedroom set and dinette from the Room Store in Glen Burnie to be delivered on 24 November 06. The delivery time I was given was between 8am and 12pm. At 1pm when the furniture had not arrived an...
Entity
Room Store Furniture
Categories: Furniture & Furnishings
74, Report:
#213577
Posted Date:
Nov 09 2006
The Roomstore, Plano BAD & DELAYED DELIVERY SERVICE HORRIBLE & MEAN CUSTOMER SERVICE Plano Texas
On 8/06/2006 my husband and I went into The Roomstore for the purpose of checking out a piece of furniture before we purchased it online. We were weary of purchasing the furniture there because we had problems 10yrs before. But of course the sales person was ever so nice and promise...
Entity
The Roomstore, Plano
Categories: Furniture & Furnishings
75, Report:
#210673
Posted Date:
Sep 13 2006
Room Store Customer Service ripoff poor customer service Glendale Arizona
We have been long time customers of the Room Store with no problems until our last purchase of living room furnature. Some pieces ended up being defective. One of the peices was replaced in a reasonable amount of time. It was a bit inconveneint to have to be available for 2 visits 1...
Entity
Room Store
Categories: Furniture & Furnishings