1, Report:
#1193028
Posted Date:
Dec 05 2014
Gore Research MyScanTool software is unstable in Windows 7 Ultimate and uninstallable on Windows 8.1 - They will not respond to complaints nor refund your money. Do not buy their product! Logan West Virginia
I purchased their MyScanTool software (v5.9) and OBDII adapter on October 27, 2014. I was unable to get it to operate properly and so on November 22, 2014 using their Contact Us email submitted a request for a refund. I waited 8 days with no response even though they claim to answer...
Entity
Gore Research
Categories: Car Parts & Accessories
2, Report:
#898830
Posted Date:
Jun 18 2012
Gore Research David Gore The Gore's resurface on FaceBook Internet, West Virginia
For those of you who have been scammed by these folks in the ScanTool program, David and Amber have resurfaced and re-invented themselves as photographers and apparently all of us buyers of their software ScanTool are left out in the cold.
If you go to their old website www....
Entity
Gore Research
Categories: Computer Software
3, Report:
#699304
Posted Date:
Feb 24 2011
Gore Research David Gore, Amber Gore Non-existent tech support Logan, West Virginia
Gore Research is a complete fraud when it comes to customer support. I bought their ScanTool program 5 years ago, and it worked fine until I tried to use the USB connection to the 'black box' and it won't connect, although this works perfectly with a number of other OBD diagnostic p...
Entity
Gore Research
Categories: Computer Software
4, Report:
#220678
Posted Date:
Feb 16 2011
Gore Research AKA David And Amber Gore They cashed my check and are now MIA. Logan West Virginia
I order ProScan Universal Scan Tool w/USB Interface by mail on September 29, 2006. I enclosed a personal check for the entire amount including shipping.
Amber Gore (for Gore Research) cashed my check on October 5, 2006. Since placing my order I have received nothing from them. ...
Entity
Gore Research
Categories: Con Artists
5, Report:
#695651
Posted Date:
Feb 15 2011
Gore Research David Gore, Amber Gore Yet more BS from Gore Research Logan, West Virginia
Yet more crap from these two. I bought their product back in 2006 and everything was fine until I got a new laptop with only USB ports, no 9pin serial port. I can not get their software to work with the USB connection even though other OBD diagnostic programs work correctly this way...
Entity
Gore Research
Categories: Computer Software
6, Report:
#287348
Posted Date:
Jul 30 2010
Gore Research - David And Amber Gore MIA No Response Doesn't Function as advertised Logan West Virginia
No response to product support inquiries. The product does not function as advertised and the company does not respond to request for assistance and/or return authorization. The company does not list a telephone number on their invoice or website and no number is listed in the telep...
Entity
Gore Research - David And Amber Gore
Categories: Computer Software
7, Report:
#346510
Posted Date:
Jul 24 2010
Gore Research, Proscan, David Gore Shipped back new defective unit per seller's instruction and didn't recieve replacement Logan West Virginia
I purchased a scantool from company. When it arrived it was defective. After trying to get support through trouble ticket and unreturned calls to support line posted a message on scantool website's forum and finally got a response from the forum administrator/company owner, David...
Entity
Gore Research, Proscan, David Gore
Categories: Miscellaneous Electronics
8, Report:
#366092
Posted Date:
Jul 24 2010
Gore Research - ProScan - David & Amber Gore Proscan & Gore Research Look Good On The Top End But Refuse To Even Try And Fulfill Any Of The Support They Advertise Logan West Virginia
I sent for my ProScan OBDII reader after a web search for such tools. ProScan came up at the top of the Google search and in several other posting ,as well as in sponsored links.
I checked out the site and was impressed with not only the advertised capabilities of the unit but wi...
Entity
Gore Research-David & Amber Gore
Categories: Auto Parts
9, Report:
#377143
Posted Date:
Jul 23 2010
Gore Research Company failed to live up to its refund terms for defective product Logan West Virginia
Here are the facts:
I found the Gore Research ProScan tool while searching the web. The companies website indicated it would work with my vehicle (Land Rover Discovery II).
I purchased the product. I tired using it per the instructions. I tried using all of the help documen...
Entity
Gore Research
Categories: Auto Parts
10, Report:
#379696
Posted Date:
Jul 23 2010
Gore Research, MyScantool purchase scantool, it unable to configurate to operate the software.theyrefuse to correct the problems.Website given could not open , that evidence of deceptive business pracrices. Logan West Virginia
Gore issue ticket #ETR-396958 to correct port problem, with web site to see the status of the ticket #. The site was fictatus could not open . the software is unable to work, because of the Com Port Setting have problems, gore decline to resolved the proble, or send RMA# I request t...
Entity
Gore Research , MyScantool
Categories: Computer Software
11, Report:
#392048
Posted Date:
Jul 23 2010
Gore Research No live customer support - takes a week for a response from an email Logan West Virginia
I wish I had done the research needed BEFORE ordering a ProScan devise as I ended up doing AFTER the product failed and got no response from any of the voice mails and emails to their Customer Service. I realize they may be a small operation, but you will get nowhere if you don't m...
Entity
Gore Research
Categories: Auto Parts
12, Report:
#249157
Posted Date:
Jul 23 2010
Gore Research Radio silence after failing to refund postal costs caused by Gore sending the wrong item. ripoff Logan West Virginia
I bought a ProScan OBD-II Scan Tool & Dyno Scanner w/ CAN Support in June/July of 2006 and when it arrived I couldn't get it to interface with my European Alfa 156.
Repeated emails throughout August, asking for assistance were greeted by apologies for the silence, then more silen...
Entity
Gore Research
Categories: Auto Audio Electronics
13, Report:
#546064
Posted Date:
Jul 23 2010
Gore Research , MyScantool ProScan The software supplied, doesn't work as advertised and there's no reply to my support requests Internet
I've purchased the software (proscan) based on the advert displayed on the website (www.myscantool.com), but it doesn't work and I can get any reply from their support.
Entity
Gore Research , MyScantool
Categories: Auto Repair Service
14, Report:
#334113
Posted Date:
May 22 2008
Gore Research OBDII product is defective: causes power surge. Technical support mailbox is unattended: no replies to requests for customer support/ replacement/ refund. Internet
I ordered the ProScan Universal OBD-II Scan Tool w/USB Interface from Gore Research. The product was defective, it caused a power surge in the USB port. I tested the tool with three different computers. Two computers shut down immediately when the tool was connected and had to be re...
Entity
Gore Research
Categories: Car Parts & Accessories
15, Report:
#326570
Posted Date:
Apr 16 2008
Gore Research Supplied a non functioning product and does not respond or do anything to make for satisfaction. Logan West Virginia
I purchased a ProScan Elm5 USB automobile OBD II sscan tool from this company and recieved a non functioning unit. I have used the companies support email option 5 times now in the last two weeks but recieve no response at all. I have called the company 3 times but no response or su...
Entity
Gore Research
Categories: Car Parts & Accessories
16, Report:
#205122
Posted Date:
Dec 04 2006
Gore Research Proscan incomplete shipment, no contact phone no responce to email or slug mail Logan West Virginia
Product name is Proscan a $130.00 electronic automotive computer code scanner/reader device, which is useless with out support.
After about two weeks it arrives only after I email them several times.
Upon arival I inspect the device and find it missing a component which is req...
Entity
Gore Research Proscan
Categories: Car Parts & Accessories
17, Report:
#219426
Posted Date:
Dec 01 2006
Gore Research returned my scantool and $50 dollars june 4th 2006 and have received nothing but the run around and email lies. ripoff Logan West Virginia
I ordered the scan tool which didn't work on my chevy 1996 vehicle. I was notified by Gore Research to return unit with $50 dollars check june 4th,2006. As of today Nov. 7th, 2006. I have 9 email and the run around about my order, and no scan tool.
Lewis
Charleston, West Virgini...
Entity
Gore Research
Categories: Car Parts & Accessories