- Report: #249157
Complaint Review: Gore Research - Logan West Virginia
-
Author Confirmed
Why?
Gore Research
4 Terrace Woods Logan, 25601 West Virginia, U.S.A.
Phone:
304-7523052
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Gore Research Radio silence after failing to refund postal costs caused by Gore sending the wrong item. ripoff Logan West Virginia
I bought a ProScan OBD-II Scan Tool & Dyno Scanner w/ CAN Support in June/July of 2006 and when it arrived I couldn't get it to interface with my European Alfa 156.
Repeated emails throughout August, asking for assistance were greeted by apologies for the silence, then more silence. Eventually, I worked out that they had sent the basic scanner by mistake, despite me having ordered the model supporting all formats and them having charged me for the version with CAN support!
I was then told, by email, that I would need to post the item sent back to Gore Research before they would send me the correct unit and that they would refund my postage costs for posting from the Netherlands.
I did as instructed and finally received the correct unit, as should have been sent in the first place, but any and all contacts since then have either been met with promises to look into the reason as to why I still have not been refunded, or during the last couple of months my emails habve been completely ignored.
There is still no sign of the refund and to be quite honest, I just have to face the fact that I was conned.
Martin
Asperen
Netherlands
Repeated emails throughout August, asking for assistance were greeted by apologies for the silence, then more silence. Eventually, I worked out that they had sent the basic scanner by mistake, despite me having ordered the model supporting all formats and them having charged me for the version with CAN support!
I was then told, by email, that I would need to post the item sent back to Gore Research before they would send me the correct unit and that they would refund my postage costs for posting from the Netherlands.
I did as instructed and finally received the correct unit, as should have been sent in the first place, but any and all contacts since then have either been met with promises to look into the reason as to why I still have not been refunded, or during the last couple of months my emails habve been completely ignored.
There is still no sign of the refund and to be quite honest, I just have to face the fact that I was conned.
Martin
Asperen
Netherlands
1 Updates & Rebuttals
David
Logan,West Virginia,
U.S.A.
Apologies
#2REBUTTAL Owner of company
Fri, July 23, 2010
This report has just come to my attention.
From my understanding, you ordered a product, received the product, returned it at a later date for an exchange, received the new product and now have everything that you ordered.
Your issue seems to be that we did not reimburse you for your shipping costs of returning the merchandise to us.
I apologize for any communication related issues you experienced, and we will be more than happy to refund your shipping fees. Send an email to [email protected] to arrange for this.
Thank you.
