- Report: #392048
Complaint Review: Gore Research - Logan West Virginia
-
Author Confirmed
Why?
Gore Research
4 Terrace Woods Logan, 25601 West Virginia, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Gore Research No live customer support - takes a week for a response from an email Logan West Virginia
I wish I had done the research needed BEFORE ordering a ProScan devise as I ended up doing AFTER the product failed and got no response from any of the voice mails and emails to their Customer Service. I realize they may be a small operation, but you will get nowhere if you don't make your customers happy. I have a huge project on hold now for 1 month because of Gore Research's lack of human customer service. I now see that BBB has 49 complaints, 3 of which are still not resolved and have rated them as "Unsatisfactory". I'm sure they are just overwhelmed and are unable to respond to their emails and voice mails. But as a customer that has spent several hundred dollars, it is not a good thing to be ignored, you start wondering if they are "ripping you off."
Kathy
Garland, Texas
U.S.A.
Kathy
Garland, Texas
U.S.A.
1 Updates & Rebuttals
David
Logan,West Virginia,
USA
Apologies
#2REBUTTAL Owner of company
Fri, July 23, 2010
Kathy,
I just learned about this report. I apologize for any difficulties you experienced in contacting us. We were overwhelmed with inquiries and short staffed at the time of your incident. However, that is no excuse and I apologize.
If you still have issues with your merchandise that the recent software updates haven't resolved, please contact us at [email protected] and we will resolve things to your 100% satisfaction.
Thank you.
