- Report: #377143
Complaint Review: Gore Research - Logan West Virginia
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Gore Research
53 Godby Street Logan, 25601 West Virginia, U.S.A.
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Gore Research Company failed to live up to its refund terms for defective product Logan West Virginia
Here are the facts:
I found the Gore Research ProScan tool while searching the web. The companies website indicated it would work with my vehicle (Land Rover Discovery II).
I purchased the product. I tired using it per the instructions. I tried using all of the help documentation provided by them. Still, the product would not connect to the engine management computer to decode the engine problem light. I went to my local auto parts store and borrowed one of thier units. It read the codes while I was in the parking lot of the auto parts store.
I went home and again tried using the Gore Research product. No luck.
I read the instructions on the website for returning the product. I followed them explicitly.
The package, along with a note describing the problem and the request for a refund where provided.
The package was shipped to them at the stipulated address via USPS Priority Mail and was signed for by "A Gore" on 5/31/08.
I received no word from them for two months.
So I sent them an email in August 2008. No response.
I used thier website "send us a comment" feature several times in September. No response.
If you like wasting money and don't care if you get a product that works, go ahead, but from them.
If on the other hand, you want to deal with someone who cares about customer service at some minimal level, I recommend avoiding them like the plague.
Andrew
Westlake, Ohio
U.S.A.
I found the Gore Research ProScan tool while searching the web. The companies website indicated it would work with my vehicle (Land Rover Discovery II).
I purchased the product. I tired using it per the instructions. I tried using all of the help documentation provided by them. Still, the product would not connect to the engine management computer to decode the engine problem light. I went to my local auto parts store and borrowed one of thier units. It read the codes while I was in the parking lot of the auto parts store.
I went home and again tried using the Gore Research product. No luck.
I read the instructions on the website for returning the product. I followed them explicitly.
The package, along with a note describing the problem and the request for a refund where provided.
The package was shipped to them at the stipulated address via USPS Priority Mail and was signed for by "A Gore" on 5/31/08.
I received no word from them for two months.
So I sent them an email in August 2008. No response.
I used thier website "send us a comment" feature several times in September. No response.
If you like wasting money and don't care if you get a product that works, go ahead, but from them.
If on the other hand, you want to deal with someone who cares about customer service at some minimal level, I recommend avoiding them like the plague.
Andrew
Westlake, Ohio
U.S.A.
1 Updates & Rebuttals
David
Logan,West Virginia,
USA
Apologies
#2REBUTTAL Owner of company
Fri, July 23, 2010
Hello,
I apologize for any issues that you encountered in dealing with us. We were short staffed at the time and support was slow. I apologize.
Regarding your refund, I don't have enough information regarding your order to find your order. Were you ever refunded? If not, I'll be more than happy to make that happen. All I need is an order number or your full name, address, and email.
You can contact us at [email protected].
I want to make sure that this is resolved to your 100% satisfaction.
Thank you.
