- Report: #1517877
Complaint Review: Extended Stay America - BIRMINGHAM ALABAMA
Reported By:
Vinicius -
Sao Paulo, Sao Paulo, Brazil
Submitted:
Updated:
-
Author Confirmed
Why?
Extended Stay America
12 Perimeter Park S BIRMINGHAM, 35243 ALABAMA, United States
Phone:
2059673800
Web:
https://www.extendedstayamerica.com/hotels/al/birmingham/perimeter-park?channel=gmb-listing&utm_sour
Categories:
Business Rating:
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Extended Stay America Extended Stay America - Birmingham - Perimeter Park South Overcharging bills BIRMINGHAM ALABAMA
I have sent several messages since april 15th, made several international calls and receive no answer.
Following is my complain:
Good morning
I stayed with you guys recently. From 02/19 until 03/31. It seems to me that there has been a mistake and I was overcharged. I would like to have my Receipt for Completed Stay to verify it. I was paying for my stay on a weekly basis with my prepaid travel card, and I was also charged at my international credit card. Following the amounts paid on each card:
1) Prepaid card Number: XXXX XXXX XXXX XX75: US$ 2,821.54
2) Credit Card Number: YYYY YYYY YYYY Y22: US$ 2,108.86
Would you please verify this and please send me the receipt for the complete stay?
P.S.: I am brazilian, back to Brazil, and the US number I filled in is no longer active. My brazilian phone is: 005511998393698
Following the detailed payments made:
Card Number:
XXXX XXXX XXXX XX75:
11) 02/19/22 – US$ 565.92
22) 02/26/22 – US$ 555.54
33) 08/03/22 – US$ 563.78
44) 03/15/22 – US$ 572.52
55) 03/20/22 – US$ 563.78
SUBTOTAL = US$ 2,821.54
YYYY YYYY YYYY YY22
11) 03/27/22 – US$ 402.70
22) 03/30/22 – US$ 1706,16
SUBTTOTAL = US$ 2,108.86
TOTAL PAID: US$ 4,930.40
P.S.2: I HAVE THE PRINTED RECEIPT FOR MY COMPLETE STAY. AND IT SHOWS THE TOTAL AMOUNT DUE WAS US$ 3,304.78. SO, YOU OVERCHARGED ME US$ 1625,62. I NEED THIS MONEY BACK, PLUS A COMPENSATION FOR THE STRESS GENERATED B Y YOUR COMPLETE LACK OF ACCOUNTABILITY AND INTERNATIONAL PHONE CALLS.
