- Report: #1506781
Complaint Review: Gatlinburg Falls - Pigeon Forge TN
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Author Confirmed
Why?
Gatlinburg Falls
645 Park Vista Way Pigeon Forge, 37738 TN, United States
Phone:
8654304087
Web:
gatlinburgfallsresort.com
Categories:
Business Rating:
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Gatlinburg Falls Hillbilly Hideaway Cabin This was a scam upon renting place I was told there were two tv's in rental upon arrival there was one. The cabin was full of dust and roaches. Guest services were rude and unconcerned. After I informed them about all the issues they were not willing to accommodate us move us or anything. Pigeon Forge TN
Gatlinburg Falls Hillbilly Hideaway Cabin Is falsely advertising. The room was unsanitary full of dust someone broke our door knob while we were out as if tring to gain entry to the room. I no longer felt safe. There was a roach infestation issue. Contact guest services they were very rude and unconcerned with all the the issues my family and I were having during our short stay. We ended up leaving early do to the bugs and safety concerns. I requested a refund several times only to be told they cant do that, during my stay they were not answering my calls until I filed a complaint online threw there facebook page. I paid 1300.00 for the cabin 2/29-3/4 I am asking for refund for those days half of what I paid each day and a full return of the "cleaning fee" the cabin had not been cleaned at all there are roach's and tons of dust in fact there was still trash on outside porch from the last guests they did not remove so we had to endure the fact that there were racoons on our porch every night knocking over the can to eat it took guest service 24 hours to come out and get trash after several request 300 dollar refund is unexceptable the 300 doesn't even cover travel expense. All I am requesting is a fair refund this place is not worth the price and fee's they are requesting it does not meet health codes nor covid regulations.
