Ace Wigs
Incline Village,#2UPDATE Employee
Tue, June 24, 2008
Our policies clearly state in large, bold red lettering that we do not offer refunds, but we do allow one exchange per purchase. We DO reply to our emails when sufficient information is provided by the customer for us to do so. Unfortunately, this customer did not read our policies beforehand, and has decided to file an unfavorable report against us. We are an honest company and have been in business since 1996. We have literally tens of thousands of happy customers. It's a shame there aren't any sites for happy, satisfied customers like there are for customers who fail to read the policies and then turn around and file unwarranted complaints, as this person has done.