Matt
Nelson,#2UPDATE Employee
Mon, May 21, 2007
To whom it may concern; We have tried several times to contact this person by email. Unfortunately because of the increasing amount of spam on the internet, not all emails that we sent will reach the inbox of our customers. Please note that the reply we sent regarding the money back guarantee, did reach this person straight away. This person received the full website package completely free of charge so no refund can be given on the website package as it is free and no money was paid for the package. The only payment that was made was for a domain name and hosting with a hosting company, not us. There is a 30 day money back guarantee from the hosting company. (like most hosting companies have a money back guarantee) We have notified this person to request his money back from the hosting company as he registered within the 30 days. It is not a problem at all to receive a full refund from the hosting costs. However, as we mentioned this to this person, to receive a refund from your hosting costs you would need to contact the hosting company. I guess a lot of people are being ripped-off on the internet so I fully understand why people are not very trusting towards internet businesses like ours. Again, I apologies to you madam or sir. I am sorry you did not fully understand that you CAN receive a full refund from your hosting company within 30 days. This is exactly what we advised to do. I will take this complaint seriously and will advise the owners of Affiliate-Inc. Yours sincerely, Matt Johnson