Graham
Asheville,#2UPDATE Employee
Thu, September 13, 2012
We at here at Alan's strive to provide excellent customer service. We do whatever is needed (within reason) to meet our customers needs. We shipped the watch out for repair. This was a special repair and required additional time. When the customer asked for a refund one was provided. We offered to ship the watch back to have it looked at again. The watch is in working order and ready to be picked up at any time. We did everything we could to make this customer happy. I am sorry the customer still felt it necessary to leave negative feedback.