David Bessette
Port St. Lucie,#2REBUTTAL Owner of company
Tue, February 12, 2008
All Florida Realty Services, Inc. prides itself on customer service. It is for that reason that we must enlighten the public regarding the misinformation contained in Molly's complaint. It is not the responsibility of the management company but of the owner to pay for repairs or treatment to his propoerty. In this case, repeated attempts to elicit the cooperation of the owner failed. Our fiduciary relationship is with the owner and requires us to follow his direction in the managment of his property. Because the tenant was unable to move into her unit as planned, All Florida Realty Services, Inc. reimbursed her for the cost of putting her belongings in storage. Further, the tenant was advised that as a courtesy, we would submit her moving bill to the owner of that original unit. This was done. It was up to that owner to reimburse her for any additional moving expense. We regret this situation occurred. We made every effort to resolve it to everyone's satisfaction. As a management company with many years of experience, we have always considered customer satisfaction our number one priority and will continue to do so. David Bessette