- Report: #780543
Complaint Review: Baume Mercier - Nationwide Nationwide
Reported By:
John B -
marietta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Baume Mercier
645 Fifth Avenue, 6th Floor New York 10022 - USA Nationwide, 10022 Nationwide, United States of America
Phone:
001 800 683 2286
Web:
http://www.baume-et-mercier.com/
Categories:
Business Rating:
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Baume Mercier B&M Swiss Luxury watch manufacturer Nationwide, Nationwide
MODEL: CLASSIMA E ROND L YG LA AT SILV Serial# L 4799929 Purchased : 2009/FEB This watch quit working during SEPT 1st weeks ago. I contacted B&M and they asked me to send the watch. I received the document just today SEP 22nd and the repair turn around is 5 weeks. There is serious lack of customer services and seriousness to help customers. They stated this "the reason for the delay is because they have lots of time pieces for repair". They also said this is our process and the turn around time for any repair is 8 to 10 weeks. Apparently this seems to be common thing for B&M. This watches are rip off. I have couple of other brands and never had any complaints or issue for 15 years. What does it take to make sure to make sure the truth be told to the consumers about the brand B&M? I want to make sure thy fix the "repair" process. I am very confident that the time piece is defective and I would like to see a full investigation and statistics about the defective time pieces they produce.
