Complaint Review: Best Western Bradford Inn - Bradford Pennsylvania

There is ALWAYS someone trying to "beat" the system. Every hotel/motel I've ever stayed in, has the check in and check out times mounted on the back of the door. The rates are also stated there. IF you close the door, you see the rates AND check in/out times. The OP ASSUMED quite alot. OP assumed the policies would be the same. OP assumed the rates were the same. IF the OP got away with it at one hotel, he ASSUMED he could get away with it at another. Note the last part where the OP states the room WASN'T cleaned TWICE, but DOESN'T REFUTE the manager's statement that he slept there MORE THEN ONCE. Drive from 5AM to 4AM the next morning, check into the hotel and get to stay in a hotel for what amounts to 2 days and ONLY pay for one day cause you arrive "so late". Pretty smart if you think about it. Sleep for 6 or 7 hours, do your business for another 6 or 7 hours, back to the room, sleep for another shift, leave at 9AM, do your business, leave town and drive to the next hotel, arriving at 4AM and start the whole process over again. By the way, do you get an allowance for room and mileage?

Ms Amy...I work for a Best Western, I will not say my property #. But your saying that if I make a reservation for a late arrival and check in at 4am Friday morning. And when I leave on Saturday 11am that I will only be charged for 1 night stay? I have to say BULL....and if so...I will use my employee rate of $29.00 per night and stay at every hotel for what is really a 2 night stay and only pay 1 night. BULL...I am not sure what District you are customer service for. But I am sure you must be flying out those $75.00 gift cards left and right. Because you need to go back to training.

I stay in hotels 65 percent of my work-year...and when I check in at an odd hour, I am universally appraised of possible charges based on the time. As for you getting out of bed at 4AM, so what? YOU benefit from ownership and can bear the inconvenience or hire someone...or find other means of income. Whiner. If the poster had been made aware of the extra charges BEFOREHAND, she may very well have waited to check in or found other lodging. You give the impression that somehow the Hotel has been excused from any liability...they haven't...and B Western isn't sleepy, or tired , or shuffling around in their slippers like you at that hour, so why make excuses for them? Go back to bed.

Any hotelier who is providing a room to a customer at 4am, is acting in bad faith is that your understanding? you should know that as small motel owner if some one wants to check in at 4.00 i get up from bed to give them room key and let them check in and then go to bed. you are same as her want to get away with one night charge. over a billion people stay in the hotel and thousands of hotelier sales millions of rooms it is still common sense does not make every hotelier in acting in bad faith. customer has responsibility too. when it comes to who to give credit card information and what kind of charges they are expecting. thank you

Any hotelier who is providing a room to a customer at 4am, is acting in bad faith if they don't take a moment to both quote the room rate and charges expected to be incurred based on the unusual check-in time. the auditor can't even say they were busy at that wee hour-shame on Best Western if they don't adjust the bill for the posting party. The fact that the room was cleaned {or not} is immaterial. The 2 day charge is simply NOT equitable, given that Lindsey was not appraised before she checked in r.e. the Mgrs niggling policy. Shame, shame, BW.

Any hotelier who is providing a room to a customer at 4am, is acting in bad faith if they don't take a moment to both quote the room rate and charges expected to be incurred based on the unusual check-in time. the auditor can't even say they were busy at that wee hour-shame on Best Western if they don't adjust the bill for the posting party. The fact that the room was cleaned {or not} is immaterial. The 2 day charge is simply NOT equitable, given that Lindsey was not appraised before she checked in r.e. the Mgrs niggling policy. Shame, shame, BW.

Any hotelier who is providing a room to a customer at 4am, is acting in bad faith if they don't take a moment to both quote the room rate and charges expected to be incurred based on the unusual check-in time. the auditor can't even say they were busy at that wee hour-shame on Best Western if they don't adjust the bill for the posting party. The fact that the room was cleaned {or not} is immaterial. The 2 day charge is simply NOT equitable, given that Lindsey was not appraised before she checked in r.e. the Mgrs niggling policy. Shame, shame, BW.

Any hotelier who is providing a room to a customer at 4am, is acting in bad faith if they don't take a moment to both quote the room rate and charges expected to be incurred based on the unusual check-in time. the auditor can't even say they were busy at that wee hour-shame on Best Western if they don't adjust the bill for the posting party. The fact that the room was cleaned {or not} is immaterial. The 2 day charge is simply NOT equitable, given that Lindsey was not appraised before she checked in r.e. the Mgrs niggling policy. Shame, shame, BW.

i own a small motel not a franchise hotel/motel. seems to me that she is trying to get away with one night stay free of charge. every hotel has there check in and check out time posted. If you ask when you make reservation they will tell you. you should also ask the rates and total amount for the room. which she did not ask, she did ask for late arrival 4.00am in the morning which means if the hotel check out time is 12.00 noon her day ends there even she checked in at 4.00am and new day began from 12.00 noon since she had reservation check out next day. therefore she has to pay for two nights. may be hotel failed to tell her she would get charge for two night stay if she check in at 4.00am in the morning. As a owner of small motel during summer season we get full house every day. if some one is checking in at 4.00am in the morning we have to hold the room for them night before and that is why we have to charge or else we loose money for one night or we cannot take reservation for any late arrival. thank you

It states in your comments Gary, that you are a night auditor of "a" hotel,not Best Western.Best Western has a policy that they have to follow by.When a guest GTD's a room with there CC,they are GTD for late arrival until 7am the next morning.Only being charged for that one night,not 2, unless it is a minimum length of stay or a full pay.I have worked for BW Corporate for a long time and I know my stuff.If she held on her cc for late arrival the hotel should only honor that one night because she checked out before checkout time the next day.Therefore she is due a refund.I don't care if you are a night auditor at a hotel.Best Western is not like every hotel, and each hotels policies are different than others.They are not the same everywhere.I don't appreciate the comment that my info is irrelevant, because I deal with these billing inquiries every day and I have given guests there refunds for mistakes by the hotel,after I fully research them of course.

Amy, your response is totally irrelevant to the issue of the number of days for which Lindsey should have been charged. She received two days' worth of houskeeping services (or at least she should have) and should therefore be charged for two days. If one guest checks in at midnight and another at 4 am, both should be charged for the same number of days. How fair is it for someone to get a free day's stay just because he or she checked in four hours later? Guests should not get a "2 for 1" deal just for checking in during the wee hours of the morning.

I work for BW corporate,and if a guest has a room gtd for late arrival, she is gtd until 7am the next morning. She should have not been charged for 2 days. she was overcharged and she should have called our office and we could have looked into it and got her money back. Thats wrong!

Lindsey, I'm sorry that you were treated rudely by the manager, but I have to side with the hotel in regard to billing. I'm a night auditor who works the 11 pm to 7 am shift at a hotel. If a guest checked in at 4 am on Saturday and checked out on Sunday morning I would have charged for two nights' stay. By checking in at 4 am you were in effect checking in on Friday night. Check-in time at most hotels is not until the afternoon (at my hotel it is 3 pm). Why should you be entitled to over 8 hours of free stay? This is not fair to the guests who do check in during the afternoon. (Sometimes guests make arrangements for an early check-in and are not charged extra --did you have a reservation and make such an arrangement?) Like the manager said, by checking in at 4 am you received two days worth of housekeeping services (or at least you should have if you were out of the room in time and didn't have a do-not-disturb sign on door). You should therefore pay for two days' worth of services. In your defense, if the room was not cleaned, you should be entitled to some kind of refund. To make you happy, I probably would have only charged you for one day. I hope this information was helpful.--Gary