- Report: #1302195
Complaint Review: Booking.com -
Reported By:
rosemango -
Uvita de Osa, Washington, Costa Rica
Submitted:
Updated:
-
Author Confirmed
Why?
Booking.com
Booking.com USA
Web:
Booking.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Booking.com Norply Commissions to be páid are not properly billed, and there is no room for dispting them Wold wide, Mexico, Holland, england, Costa Rica internet
Booking.com is a world wide hotel booking service. They charge a commission for their bookings. I have been with them for over two years. This last year we got an agent in San Jose, Costa Rica who is supposed to be our advocate. His name is Jose Mora. Another financial advocate is Amelia Respeto Cruz. She is locqted in Mexico.
First complaint is about the company itself and how difficult it is to negotiate and learn the rules of how to work with them. Their are many layers to learn and you never get the benefit of the doubt. You make a mistake searching thru these layers and you pay for it. I feel they have done this purposefuly so they can make you pay for it. I have on every billing for the commission been over charged. Amelia has told me on a couple occasions to just pay the commission and then Jose will submit a complaint to the company explaining the error. Then you are to wait until the next month to see if you get that amount taken off the next billing. The is all talk and is never followed thru with. I just loose the money. I call him, write him and he hides like a fox and won't give a straight answer.
This last Christmas season Dec-March booking booked me a fair amount (#37) and half of these cancelled. At first I would contact customer service to let them know that so and so had cancelled. Some times that worked and other times I got billed the commission. If you do not go to their web page and hit the "no show" button and you have only one day to do this you will be charged the commission. When booking sends a commission bill they send the amount only and no breakdown of who it is for. I have complained of this and just get ignored. There is a way to go into their page and download the clients that are included in that commission amount. I did that this month and that page indicated that I had paid for one client in February but was charged again for this same client in March. I contacted both Amelia and Jose and they both passed the buck. I sent proof and got ignored and a curt email saying I would be dropped as a hotel if I did not pay the designated commission. Their excuse is "wecan't go back and send a corrected bill; it is already in the system.
Overall the system is extremely hard to manuver through, follow thru is non-existent, customer service is pretty non-existent, They are always right and there is no consideration of your experience, the time you have to hit "no-show is obviously for their benefit, and they can't change a bill, and sending a commission charge with no breakdown as to it covers.
