- Report: #1315002
Complaint Review: booking.com - Internet
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Author Confirmed
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booking.com
Internet, USA
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booking.com Booked a room on Booking.com for my family to go to Myrtle Beach this weekend. Booked a room that was supped to sleep 6. We booked a room that was to have a queen, two queens and a sleeper sofa. What we got was a king, two twins and a sleeper sofa with no sheets. I have pics to prove. so on our vacation we had to go buy sheets and use the sofa.Myrtle Beach South Carolina
Booked a room on Booking.com for my family to go to Myrtle Beach this weekend. Booked a room that was supped to sleep 6. We booked a room that was to have a queen, two queens and a sleeper sofa. What we got was a king, two twins and a sleeper sofa with no sheets. I have pics to prove. so on our vacation we had to go buy sheets and use the sofa. The carpet was disgusting, Broken tiles on the kitchen floor (my son cut his foot on this and bleed. The blinds were broken in almost every room and they said there was a shuttle to the beach (the reason we booked this room) and there was no shuttle. Lastly they asked what time we wanted to check in and we requested noon. Our room wasn't ready until 4:30 and the office closes at 5 so we had a 30 min window to get from the beach to get our room. This weekend was a total disaster!!!! spent hours on hold with booking .com and got no answer.
