Bob Newgard
Tacoma,#2REBUTTAL Owner of company
Sun, November 18, 2012
THe customers of Buffalo Restorations work openly and completely transparent to the world on a written contract to restore antique and collectable cars and trucks. The work is very expensive as replacement parts are usually not wanted. The work involves fixing one panel at a time from many years of hard use and disrepair and neglect. The problems that are reported usually come from one who has spent too much money on his car and would not pay attention to the work on an on going basis, thereore thay did not understand what has been done on the rig. The contract calls for weekly visits by each customer so that the understanding and payment of all bills can be accomplished. The person writing against this company is completely wrong. The work was done properly and his unwillingness to pay for the work he ordered is regretful. All he had to do was to come down here and look over the work he ordered, understand what had been done, pay his bill weekly and there would not have been any problems just like hundreds of other happy customers have done. His rants are false and misleading. He just likes to complain. Sorry. Any work that we have done that failed would have been fixed if we had the chance to do it.
Concerned
Puyallup,#3UPDATE Employee
Tue, December 18, 2007
I fully understand the angst in spending a lot of money on a vehicle to get it restored. Most people do not have a clue as to what is involved; including time, money, re-building or tearing down previous work. This is no fault of our customer. Each of us has our own area of expertise. We never give estimates of time or money as too many variables are involved. We asked Jay to come in at least once a week to see what was being done to restore this truck back to a safe runner. He could not visit during regular business hours, so I came in on my time off on Sundays to meet him and his family. One comment from Jay in writing on 6/24/07 was "Carol Awsome". When his truck came in the engine was complete, but only spot welded onto a bent frame, engine manifold was on backwards, engine was sitting cockeyed as was the transmission. There were no brake lines, master cylinder was not in engine compartment, P/S pump pulley was not on engine. Jay asked us to put original steering back on truck which took a lot of modification to fit the steering box and modify a p/s pump bracket, etc. There was no slip yoke for trans, driveline had to be replaced, fuel tank was bad, no horn, combination switch not there, no trans lines or linkage to a Torque Flight "push button" transmission. Throttle assy not hooked up, radiator bracket, radiator, coolant hoses, rad hoses, incomplete fuel lines, on and on. We did not look for the dipstick on the engine, rather our parts personnel had to locate and purchase a specific dipstick for this Hemi engine because it came to us without one. The truck was not in a state of "basic put back togetherness". It was a mess under the hood and undercarriage. To Jay's defense it is a pretty red truck. Still needs considerable mods and work however. The questions that Jay has with everything can and will be answered when he comes in as asked to originally, so that a hands on explanation can be given. There are certain answers that only 1 or 2 people can answer at times and they work M-Th, when Jay has refused to visit us. Wehave been asking Jay to come in since at least Oct. 10 (email documents) to go over these issues he has and cannot understand why he refuses. We have pictures of steps of mods that he asked us to perform that he has not even seen yet. And yes, if we need a specialist for a certain aspect of restoration work such as a push button trans linkage repair, we do sublet as we feel it is more cost effective to the customer rather than fumble around with it ourselves and then consult with an expert thus costing the customer more money. Our emails to this customer have explained that the details; small or large in regard to the restoration of their vehicle, should come from the tech working on the auto during the customers weekly visits. We are negligent on not being more insistent on these visits, but also realize and try to be sympathetic to the customers' time restraints. It is imperative that the customer comes in to eye witness even the most minutest detail so these frustrating questions that this customer has can be answered weekly. In closing, I personally think that it was inconsiderate of Jay to put our 1st and last names on this. I can understand the company name. Is it legal? Regards- Carol 12/18/2007 oh yeah -Merry Christmas